[Code of Federal Regulations]
[Title 24, Volume 4]
[Revised as of April 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 24CFR902.52]

[Page 281-282]
 
                 TITLE 24--HOUSING AND URBAN DEVELOPMENT
 
CHAPTER IX--OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, 
               DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
 
PART 902_PUBLIC HOUSING ASSESSMENT SYSTEM--Table of Contents
 
     Subpart E_PHAS Indicator #4: Resident Service and Satisfaction
 
Sec. 902.52  Distribution of survey to residents.

    (a) Sampling. A statistically valid number of units will be chosen 
to receive the Resident Service and Satisfaction Survey. These units 
will be randomly selected based on the total number of occupied and 
vacant units of the PHA. The Resident Service and Satisfaction 
assessment takes into account the different properties managed by a PHA 
by organizing the unit sampling based on the unit representation of each 
development in relation to the size of the entire PHA.
    (b) Survey distribution by third party organization. The Resident 
Service and Satisfaction survey will be distributed to the randomly 
selected sample of

[[Page 282]]

units of each PHA by a third party organization designated by HUD. The 
third party organization will also be responsible for:
    (1) Collecting, scanning and aggregating results of the survey;
    (2) Transmitting the survey results to HUD for analysis and scoring; 
and
    (3) Keeping individual responses to the survey confidential.