[Code of Federal Regulations]
[Title 14, Volume 1]
[Revised as of January 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 14CFR16.21]

[Page 87]
 
                     TITLE 14--AERONAUTICS AND SPACE
 
CHAPTER I--FEDERAL AVIATION ADMINISTRATION, DEPARTMENT OF TRANSPORTATION
 
PART 16--RULES OF PRACTICE FOR FEDERALLY-ASSISTED AIRPORT ENFORCEMENT 
PROCEEDINGS--Table of Contents
 
            Subpart C--Special Rules Applicable to Complaints
 
Sec. 16.21  Pre-complaint resolution.


    (a) Prior to filing a complaint under this part, a person directly 
and substantially affected by the alleged noncompliance shall initiate 
and engage in good faith efforts to resolve the disputed matter 
informally with those individuals or entities believed responsible for 
the noncompliance. These efforts at informal resolution may include, 
without limitation, at the parties' expense, mediation, arbitration, or 
the use of a dispute resolution board, or other form of third party 
assistance. The FAA Airports District Office, FAA Airports Field Office, 
or FAA Regional Airports Division responsible for administrating 
financial assistance to the respondent airport proprietor, will be 
available upon request to assist the parties with informal resolution.
    (b) A complaint under this part will not be considered unless the 
person or authorized representative filing the complaint certifies that 
substantial and reasonable good faith efforts to resolve the disputed 
matter informally prior to filing the complaint have been made and that 
there appears no reasonable prospect for timely resolution of the 
dispute. This certification shall include a brief description of the 
party's efforts to obtain informal resolution but shall not include 
information on monetary or other settlement offers made but not agreed 
upon in writing by all parties.