[Code of Federal Regulations]
[Title 16, Volume 2]
[Revised as of January 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 16CFR1020.4]

[Page 62]
 
                     TITLE 16--COMMERCIAL PRACTICES
 
             CHAPTER II--CONSUMER PRODUCT SAFETY COMMISSION
 
PART 1020--SMALL BUSINESS--Table of Contents
 
Sec.  1020.4  What is the Small Business Program?

    (a) Whenever the Commission is aware of the interests of small 
businesses, it will consider those interests before taking any action 
that will likely have a significant effect on small businesses.
    (b) Small businesses may request and receive special assistance from 
the Commission, as appropriate and consistent with Commission resources. 
Examples of such assistance are:
    (1) Small businesses may contact the Small Business Ombudsman to 
obtain information about Commission statutes, regulations, or programs; 
to obtain technical assistance; to determine who in the agency has 
particular expertise that might be helpful to the small business; or to 
help expedite a small business's request.
    (2) Small businesses may request assistance from the Commission by 
using the small business extension on the Commission's hotline telephone 
system. The number is 1-800-638-2772, extension 234.
    (3) The Small Business Ombudsman will directly provide small 
businesses with the requested assistance, or will direct the small 
business to the appropriate Commission staff for help.
    (c) Whenever the Commission issues a final regulatory flexibility 
analysis for a rule, under the Regulatory Flexibility Act (5 U.S.C. 
604), the Commission will publish a compliance guide for small 
businesses. The guide will explain in easy-to-understand language what 
action a small business must take to comply with the rule.
    (d) The Commission may take other appropriate actions to assist 
small businesses, but such actions will not treat any other Commission 
constituent unfairly.