[Code of Federal Regulations]
[Title 45, Volume 2]
[Revised as of October 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR303.2]

[Page 236]
 
                        TITLE 45--PUBLIC WELFARE
 
    CHAPTER III--OFFICE OF CHILD SUPPORT ENFORCEMENT (CHILD SUPPORT 
 
PART 303_STANDARDS FOR PROGRAM OPERATIONS--Table of Contents
 
Sec. 303.2  Establishment of cases and maintenance of case records.

    (a) The IV-D agency must:
    (1) Make applications for child support services readily accessible 
to the public;
    (2) When an individual requests an application or IV-D services, 
provide an application to the individual on the day the individual makes 
a request in person or send an application to the individual within no 
more than 5 working days of a written or telephone request. Information 
describing available services, the individual's rights and 
responsibilities, and the State's fees, cost recovery and distribution 
policies must accompany all applications for services and must be 
provided to title IV-A, Medicaid and title IV-E foster care applicants 
or recipients within no more than 5 working days of referral to the IV-D 
agency; and
    (3) Accept an application as filed on the day it and the application 
fee are received. An application is a written document provided by the 
State which indicates that the individual is applying for child support 
enforcement services under the State's title IV-D program and is signed 
by the individual applying for IV-D services.
    (b) For all cases referred to the IV-D agency or applying for 
services under Sec. 302.33 of this chapter, the IV-D agency must, 
within no more than 20 calendar days of receipt of referral of a case or 
filing of an application for services under Sec. 302.33, open a case by 
establishing a case record and, based on an assessment of the case to 
determine necessary action:
    (1) Solicit necessary and relevant information from the custodial 
parent and other relevant sources and initiate verification of 
information, if appropriate; and
    (2) If there is inadequate location information to proceed with the 
case, request additional information or refer the case for further 
location attempts, as specified in Sec. 303.3.
    (c) The case record must be supplemented with all information and 
documents pertaining to the case, as well as all relevant facts, dates, 
actions taken, contacts made and results in a case.

[54 FR 32309, Aug. 4, 1989]

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