[Code of Federal Regulations]
[Title 45, Volume 2]
[Revised as of October 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR308.3]

[Page 300-301]
 
                        TITLE 45--PUBLIC WELFARE
 
    CHAPTER III--OFFICE OF CHILD SUPPORT ENFORCEMENT (CHILD SUPPORT 
 
PART 308_ANNUAL STATE SELF-ASSESSMENT REVIEW AND REPORT--Table of Contents
 
Sec. 308.3  Optional program areas of review.

    (a) Program direction. A State may include a program direction 
review in its self-assessment for the purpose of analyzing the 
relationships between case results relating to program compliance areas, 
and performance and program outcome indicators. This review is an 
opportunity for States to demonstrate how they are trying to manage 
their resources to achieve the best performance possible. A program 
direction analysis could describe the following:
    (1) Initiatives that resulted in improved and achievable performance 
accompanied with supporting data;
    (2) Barriers impeding progress; and
    (3) Efforts to improve performance.
    (b) Program service enhancement. A State may include a program 
service enhancement report in its self-assessment that describes 
initiatives put into practice that improved program performance and 
customer service. This is an opportunity for States to promote their 
programs and innovative practices. Some examples of innovative 
activities that States may elect to discuss in the report include:
    (1) Steps taken to make the program more efficient and effective;
    (2) Efforts to improve client services;
    (3) Demonstration projects testing creative new ways of doing 
business;
    (4) Collaborative efforts being taken with partners and customers;
    (5) Innovative practices which have resulted in improved program 
performance;
    (6) Actions taken to improve public image;
    (7) Access/visitation projects initiated to improve non-custodial 
parents' involvement with the children and;
    (8) Efforts to engage non-custodial parents who owe overdue child 
support to pay that support or engage in work activities, such as 
subsidized employment, work experience, or job search.
    (c) A State may provide any of the optional information in 
paragraphs (a)

[[Page 301]]

and (b) of this section in narrative form.