[Code of Federal Regulations]
[Title 32, Volume 5]
[Revised as of July 1, 2005]
From the U.S. Government Printing Office via GPO Access
[CITE: 32CFR750.4]

[Page 390]
 
                       TITLE 32--NATIONAL DEFENSE
 
                   CHAPTER VI--DEPARTMENT OF THE NAVY
 
PART 750_GENERAL CLAIMS REGULATIONS--Table of Contents
 
                 Subpart A_General Provisions for Claims
 
Sec. 750.4  Claims: In general.

    (a) Claims against the United States. Claims against the United 
States shall receive prompt and professional disposition. Every effort 
will be made to ensure an investigation is thoroughly and accurately 
completed, the claimant's allegations evaluated promptly, and where 
liability is established, a check issued as quickly as possible to 
prevent further harm to a meritorious claimant. Similarly, claims not 
payble will be processed promptly and the claimant advised of the 
reasons for the denial.
    (b) Claims in favor of the United States. Potential claims in favor 
of the United States will be critically evaluated and, where 
appropriate, promptly asserted and aggressively pursued.
    (c) Assistance to Claimants. Claimants or potential claimants who 
inquire about their rights or the procedures to be followed in the 
resolution of their claims will be referred to a claims officer. The 
officer will provide claim forms, advise where the forms should be 
filed, and inform the requester of the type of subtantiating information 
required. Claims officers may provide advice on the claims process but 
shall not provide advice or opinions about the merits or the wisdom of 
filing a particular claim. While claims officers have a responsiblity to 
provide general information about claims, they must consider 18 U.S.C. 
205 which makes it a crime for an officer or employee of the United 
States to act as an agent or an attorney in the prosecution of any claim 
against the United States.