[Code of Federal Regulations]

[Title 38, Volume 1]

[Revised as of July 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 38CFR4.23]



[Page 369]

 

            TITLE 38--PENSIONS, BONUSES, AND VETERANS' RELIEF

 

                CHAPTER I--DEPARTMENT OF VETERANS AFFAIRS

 

PART 4_SCHEDULE FOR RATING DISABILITIES--Table of Contents

 

                   Subpart A_General Policy in Rating

 

Sec. 4.23  Attitude of rating officers.



    It is to be remembered that the majority of applicants are disabled 

persons who are seeking benefits of law to which they believe themselves 

entitled. In the exercise of his or her functions, rating officers must 

not allow their personal feelings to intrude; an antagonistic, critical, 

or even abusive attitude on the part of a claimant should not in any 

instance influence the officers in the handling of the case. Fairness 

and courtesy must at all times be shown to applicants by all employees 

whose duties bring them in contact, directly or indirectly, with the 

Department's claimants.



[41 FR 11292, Mar. 18, 1976]