[Code of Federal Regulations]
[Title 41, Volume 3]
[Revised as of July 1, 2005]
From the U.S. Government Printing Office via GPO Access
[CITE: 41CFR102-117.110]

[Page 305]
 
           TITLE 41--PUBLIC CONTRACTS AND PROPERTY MANAGEMENT
 
               CHAPTER 102--FEDERAL MANAGEMENT REGULATION
 
PART 102-117_TRANSPORTATION MANAGEMENT--Table of Contents
 
    Subpart C_Business Rules To Consider Before Shipping Freight or 
                             Household Goods
 
Sec. 102-117.110  What is satisfactory service?

    You should consider the following factors in assessing whether a TSP 
offers satisfactory service:
    (a) Availability and suitability of the TSP's equipment;
    (b) Adequacy of shipping and receiving facilities at origin and 
destination;
    (c) Adequacy of pickup and/or delivery service;
    (d) Availability of accessorial and special services;
    (e) Estimated time in transit;
    (f) Record of past performance of the TSP including accuracy of 
billing;
    (g) Capability of warehouse equipment and storage space; and
    (h) Experience of company, management, and personnel to perform the 
requirements.

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