[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR375.213]



[Page 90]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 375_TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; 

CONSUMER PROTECTION REGULATIONS--Table of Contents

 

           Subpart B_Before Offering Services to My Customers

 

Sec. 375.213  What information must I provide to a prospective individual 

shipper?



    (a) Before you execute an order for service for a shipment of 

household goods, you must furnish to your prospective individual 

shipper, all five of the following documents:

    (1) The contents of appendix A of this part, ``Your Rights and 

Responsibilities When You Move.''

    (2) A concise, easy-to-read, accurate estimate of your charges.

    (3) A notice of the availability of the applicable sections of your 

tariff for the estimate of charges, including an explanation that 

individual shippers may examine these tariff sections or have copies 

sent to them upon request.

    (4) A concise, easy-to-read, accurate summary of the your 

arbitration program.

    (5) A concise, easy to read, accurate summary of your customer 

complaint and inquiry handling procedures. Included in this description 

must be both of the following two items:

    (i) The main telephone number the individual shipper may use to 

communicate with you.

    (ii) A clear and concise statement concerning who must pay for 

telephone calls.

    (b) To comply with paragraph (a)(1) of this section, you must 

produce and distribute a document with the text and general order of 

appendix A to this part as it appears. The following three items also 

apply:

    (1) If we, the Federal Motor Carrier Safety Administration, choose 

to modify the text or general order of appendix A, we will provide the 

public appropriate notice in the Federal Register and an opportunity for 

comment as required by part 389 of this chapter before making you change 

anything.

    (2) If you publish the document, you may choose the dimensions of 

the publication as long as the type font size is at least 10 point or 

greater and the size of the booklet is at least as large as 36 square 

inches (232 square centimeters).

    (3) If you publish the document, you may choose the color and design 

of the front and back covers of the publication. The following words 

must appear prominently on the front cover in at least 12 point or 

greater bold or full-faced type: ``Your Rights And Responsibilities When 

You Move. Furnished By Your Mover, As Required By Federal Law.'' You may 

substitute your name or trade name in place of ``Your Mover'' if you 

wish (for example, Furnished by XYZ Van Lines, As Required By Federal 

Law).

    (c) Paragraphs (b)(2) and (b)(3) of this section do not apply to 

exact copies of appendix A published in the Federal Register or the Code 

of Federal Regulations.



                    Collecting Transportation Charges