[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR375.521]



[Page 99-100]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 375_TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; 

CONSUMER PROTECTION REGULATIONS--Table of Contents

 

            Subpart E_Pick Up of Shipments of Household Goods

 

Sec. 375.521  What must I do if an individual shipper wants to know 

the actual weight or charges for a shipment before I tender delivery?



    (a) If an individual shipper of a shipment being transported on a 

collect-on-delivery basis specifically requests notification of the 

actual weight or volume and charges on the shipment, you must comply 

with this request. This requirement is conditioned upon the individual 

shipper's supplying you with an address or telephone number where the 

individual shipper will receive the communication. You must make your 

notification by telephone; in person; fax transmissions; e-mail; 

overnight



[[Page 100]]



courier; or certified mail, return receipt requested.

    (b) The individual shipper must receive your notification at least 

one full 24-hour day before any tender of the shipment for delivery, 

excluding Saturdays, Sundays and Federal holidays.

    (c) You may disregard the 24-hour notification requirement on 

shipments in any one of the following three circumstances:

    (1) The shipment will be back weighed (i.e., weighed at 

destination).

    (2) Pickup and delivery encompass two consecutive weekdays, if the 

individual shipper agrees.

    (3) The shipment is moving under a non-binding estimate and the 

maximum payment required at time of delivery is 110 percent of the 

estimated charges, but only if the individual shipper agrees to waive 

the 24-hour notification requirement.



[68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]