[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR378.3]



[Page 135-136]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 378_PROCEDURES GOVERNING THE PROCESSING, INVESTIGATION, AND 

DISPOSITION OF OVERCHARGE, DUPLICATE PAYMENT, OR OVERCOLLECTION 

CLAIMS--Table of Contents

 

Sec. 378.3  Filing and processing claims.



    (a) A claim for overcharge, duplicate payment, or overcollection 

shall not be paid unless filed in writing or electronically communicated 

(when agreed to by the carrier and shipper or receiver involved) with 

the carrier that collected the transportation charges. The collecting 

carrier shall be the carrier to process all such claims. When a claim is 

filed with another carrier that participated in the transportation, that 

carrier shall transmit the claim to the collecting carrier within 15 

days after receipt of the claim. If the collecting carrier is unable to 

dispose of the claim for any reason, the claim may be filed with or 

transferred to any participating carrier for final disposition.

    (b) A single claim may include more than one shipment provided the 

claim on each shipment involves:

    (1) The same tariff issue or authority or circumstances,



[[Page 136]]



    (2) Single line service by the same carrier, or

    (3) Service by the same interline carriers.



[43 FR 41040, Sept 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982]