[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR378.5]



[Page 136]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 378_PROCEDURES GOVERNING THE PROCESSING, INVESTIGATION, AND 

DISPOSITION OF OVERCHARGE, DUPLICATE PAYMENT, OR OVERCOLLECTION 

CLAIMS--Table of Contents

 

Sec. 378.5  Investigation of claims.



    (a) Upon receipt of a claim, whether written or otherwise, the 

processing carrier shall promptly initiate an investigation and 

establish a file, as required by Sec. 378.6.

    (b) If a carrier discovers an overcharge, duplicate payment, or 

overcollection which has not been the subject of a claim, it shall 

promptly initiate an investigation and comply with the provisions in 

Sec. 378.9.

    (c) In the event the carrier processing the claim requires 

information or documents in addition to that submitted with the claim, 

the carrier shall promptly notify the claimant and request the 

information required. This includes notifying the claimant that a 

written or electronically transmitted claim must be filed before the 

carrier becomes subject to the time limits for settling such a claim 

under Sec. 378.8.



[43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 

62 FR 15424, 15425, Apr. 1, 1997]