[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR378.6]



[Page 136]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 378_PROCEDURES GOVERNING THE PROCESSING, INVESTIGATION, AND 

DISPOSITION OF OVERCHARGE, DUPLICATE PAYMENT, OR OVERCOLLECTION 

CLAIMS--Table of Contents

 

Sec. 378.6  Claim records.



    At the time a claim is received the carrier shall create a separate 

file and assign it a successive claim file number and note that number 

on all documents filed in support of the claim and all records and 

correspondence with respect to the claim, including the written or 

electronic acknowledgment of receipt required under Sec. 378.7. If 

pertinent to the disposition of the claim, the carrier shall also note 

that number on the shipping order and delivery receipt, if any, covering 

the shipment involved.



[47 FR 12804, Mar. 25, 1982, as amended at 62 FR 15425, Apr. 1, 1997]