[Code of Federal Regulations]

[Title 49, Volume 5]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 49CFR378.8]



[Page 137]

 

                        TITLE 49--TRANSPORTATION

 

                      DEPARTMENT OF TRANSPORTATION

 

PART 378_PROCEDURES GOVERNING THE PROCESSING, INVESTIGATION, AND 

DISPOSITION OF OVERCHARGE, DUPLICATE PAYMENT, OR OVERCOLLECTION 

CLAIMS--Table of Contents

 

Sec. 378.8  Disposition of claims.



    The processing carrier shall pay, decline to pay, or settle each 

written or electronically communicated claim within 60 days after its 

receipt by that carrier, except where the claimant and the carrier agree 

in writing or electronically to a specific extension based upon 

extenuating circumstances. If the carrier declines to pay a claim or 

makes settlement in an amount different from that sought, the carrier 

shall notify the claimant in writing or electronically, of the reason(s) 

for its action, citing tariff authority or other pertinent information 

developed as a result of its investigation.



[47 FR 12804, Mar. 25, 1982]