[Code of Federal Regulations]

[Title 24, Volume 4]

[Revised as of April 1, 2006]

From the U.S. Government Printing Office via GPO Access

[CITE: 24CFR902.50]



[Page 274-275]

 

                 TITLE 24--HOUSING AND URBAN DEVELOPMENT

 

CHAPTER IX--OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, 

               DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

 

PART 902_PUBLIC HOUSING ASSESSMENT SYSTEM--Table of Contents

 

     Subpart E_PHAS Indicator #4: Resident Service and Satisfaction

 

Sec.  902.50  Resident service and satisfaction assessment.





    (a) Objective. The objective of the Resident Service and 

Satisfaction Indicator is to measure the level of resident satisfaction 

with living conditions at the PHA.

    (b) Method of assessment, generally. The assessment required under 

PHAS Indicator 4 will be performed through the use of a 

resident service and satisfaction survey. The survey process will be 

managed by the PHA in accordance with a methodology prescribed by HUD. 

The PHA will be responsible for completing implementation plan 

activities and developing a follow-up plan, if applicable, to address 

issues resulting from the survey, subject to independent audit.

    (c) PHA certification of completion of resident survey process. (1) 

At the completion of the resident survey process as described in this 

subpart, a PHA will be audited as part of the Independent Audit to 

ensure that the resident survey process has been managed as directed by 

HUD. PHAs are required to submit and certify their implementation plans 

electronically via the internet prior to the fiscal year end in 

accordance with Sec.  902.60(d). Follow-up plans, if applicable, must be 

made available for review and inspection at the principal office of the 

PHA during



[[Page 275]]



normal business hours as a supporting document to the PHA's Annual Plan 

in accordance with Sec.  903.23(d) of this title. The PHA must certify 

electronically that it will develop a follow-up plan, if applicable.

    (2) If circumstances preclude the PHA from reporting electronically, 

HUD will consider granting short-term approval to allow a PHA to submit 

its resident service and satisfaction certification manually. A PHA that 

seeks approval to submit the certification manually must ensure that 

REAC receives the PHA's written request for manual submission two months 

before the submission due date of its resident service and satisfaction 

certification. The written request must include the reasons why the PHA 

cannot submit the certification electronically. REAC will respond to the 

PHA's request and will manually forward its determination in writing to 

the PHA.