[Code of Federal Regulations]

[Title 24, Volume 4]

[Revised as of April 1, 2006]

From the U.S. Government Printing Office via GPO Access

[CITE: 24CFR902.52]



[Page 275]

 

                 TITLE 24--HOUSING AND URBAN DEVELOPMENT

 

CHAPTER IX--OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, 

               DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

 

PART 902_PUBLIC HOUSING ASSESSMENT SYSTEM--Table of Contents

 

     Subpart E_PHAS Indicator #4: Resident Service and Satisfaction

 

Sec.  902.52  Distribution of survey to residents.



    (a) Sampling. A statistically valid number of units will be chosen 

to receive the Resident Service and Satisfaction Survey. These units 

will be randomly selected based on the total number of occupied and 

vacant units of the PHA. The Resident Service and Satisfaction 

assessment takes into account the different properties managed by a PHA 

by organizing the unit sampling based on the unit representation of each 

development in relation to the size of the entire PHA.

    (b) Survey distribution by third party organization. The Resident 

Service and Satisfaction survey will be distributed to the randomly 

selected sample of units of each PHA by a third party organization 

designated by HUD. The third party organization will also be responsible 

for:

    (1) Collecting, scanning and aggregating results of the survey;

    (2) Transmitting the survey results to HUD for analysis and scoring; 

and

    (3) Keeping individual responses to the survey confidential.



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