[Code of Federal Regulations]

[Title 24, Volume 4]

[Revised as of April 1, 2006]

From the U.S. Government Printing Office via GPO Access

[CITE: 24CFR902.53]



[Page 276]

 

                 TITLE 24--HOUSING AND URBAN DEVELOPMENT

 

CHAPTER IX--OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, 

               DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

 

PART 902_PUBLIC HOUSING ASSESSMENT SYSTEM--Table of Contents

 

     Subpart E_PHAS Indicator #4: Resident Service and Satisfaction

 

Sec.  902.53  Resident service and satisfaction scoring and thresholds.



    (a) Scoring. (1) Under the PHAS Indicator 4, REAC will 

calculate a score based upon two components that receive points and a 

third component that is a threshold requirement.

    (i) One component will be the point score of the survey results. The 

survey content will focus on resident evaluation of the overall living 

conditions, to include basic constructs such as:

    (A) Maintenance and repair (i.e., work order response);

    (B) Communications (i.e., perceived effectiveness);

    (C) Safety (i.e., perception of personal security);

    (D) Services; and

    (E) Neighborhood appearance.

    (ii) The second component will be a point score based on the level 

of implementation and follow-up or corrective actions based on the 

results of the survey.

    (iii) The final component, which is not scored for points, but which 

is a threshold requirement, is verification that the survey process was 

managed in a manner consistent with guidance provided by HUD.

    (2) Under PHAS Indicator 4, REAC will calculate a score 

following the procedures described in the PHAS Notice on the Resident 

Service and Satisfaction Survey Scoring Process (PHAS RASS Notice 3), 

which will be published in the Federal Register. HUD may revise this 

notice in the future, but HUD will publish for comment any significant 

proposed amendments to this notice. After comments have been considered, 

HUD will publish a notice adopting a final notice or amendment. The PHAS 

Notice on the Resident Service and Satisfaction Survey Process that is 

currently in effect can be found at the REAC Internet site at http://

www.hud.gov/reac or obtained from REAC's Technical Assistance Center at 

888-245-4860 (this is a toll free number).

    (b) Thresholds. A PHA will not receive any points under PHAS 

Indicator 4 if the survey process is not managed as directed by 

HUD, the survey results are determined to be altered, or the public 

housing unit addresses are not updated as referenced in Sec.  902.51 of 

this document. A PHA will receive a passing score on the Resident 

Service and Satisfaction Indicator if the PHA receives at least 6 

points, or 60 percent of the available points under this PHAS Indicator 

4.