[Code of Federal Regulations]
[Title 12, Volume 2]
[Revised as of January 1, 2006]
From the U.S. Government Printing Office via GPO Access
[CITE: 12CFR202.17]
[Page 30-70]
TITLE 12--BANKS AND BANKING
CHAPTER II--FEDERAL RESERVE SYSTEM
PART 202_EQUAL CREDIT OPPORTUNITY ACT (REGULATION B)--Table of Contents
Sec. 202.17 Enforcement, penalties and liabilities.
(a) Administrative enforcement. (1) As set forth more fully in
section 704 of the Act, administrative enforcement of the Act and this
regulation regarding certain creditors is assigned to the Comptroller of
the Currency, Board of Governors of the Federal Reserve System, Board of
Directors of the Federal Deposit Insurance Corporation, Office of Thrift
Supervision, National Credit Union Administration, Surface
Transportation Board, Secretary of Agriculture, Farm Credit
Administration, Securities and Exchange Commission, Small Business
Administration, and Secretary of Transportation.
(2) Except to the extent that administrative enforcement is
specifically assigned to other authorities, compliance with the
requirements imposed under the Act and this regulation is enforced by
the Federal Trade Commission.
(b) Penalties and liabilities. (1) Sections 702(g) and 706(a) and
(b) of the Act provide that any creditor that fails to comply with a
requirement imposed by the Act or this regulation is subject to civil
liability for actual and punitive damages in individual or class
actions. Pursuant to sections 702(g) and 704(b), (c), and (d) of the
Act, violations of the Act or this regulation also constitute violations
of other federal laws. Liability for punitive damages can apply only to
nongovernmental entities and is limited to $10,000 in individual actions
and the lesser of $500,000 or 1 percent of the creditor's net worth in
class actions. Section 706(c) provides for equitable and declaratory
relief and section 706(d) authorizes the awarding of costs and
reasonable attorney's fees to an aggrieved applicant in a successful
action.
(2) As provided in section 706(f), a civil action under the Act or
this regulation may be brought in the appropriate United States district
court without regard to the amount in controversy or in any other court
of competent jurisdiction within two years after the date of the
occurrence of the violation, or within one year after the commencement
of an administrative enforcement proceeding or of a civil action brought
by the Attorney General of the United States within two years after the
alleged violation.
(3) If an agency responsible for administrative enforcement is
unable to obtain compliance with the Act or this regulation, it may
refer the matter to the Attorney General of the United States. If the
Board, the Comptroller of the Currency, the Federal Deposit Insurance
Corporation, the Office of
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Thrift Supervision, or the National Credit Union Administration has
reason to believe that one or more creditors have engaged in a pattern
or practice of discouraging or denying applications in violation of the
Act or this regulation, the agency shall refer the matter to the
Attorney General. If the agency has reason to believe that one or more
creditors violated section 701(a) of the Act, the agency may refer a
matter to the Attorney General.
(4) On referral, or whenever the Attorney General has reason to
believe that one or more creditors have engaged in a pattern or practice
in violation of the Act or this regulation, the Attorney General may
bring a civil action for such relief as may be appropriate, including
actual and punitive damages and injunctive relief.
(5) If the Board, the Comptroller of the Currency, the Federal
Deposit Insurance Corporation, the Office of Thrift Supervision, or the
National Credit Union Administration has reason to believe (as a result
of a consumer complaint, a consumer compliance examination, or some
other basis) that a violation of the Act or this regulation has occurred
which is also a violation of the Fair Housing Act, and the matter is not
referred to the Attorney General, the agency shall:
(i) Notify the Secretary of Housing and Urban Development; and
(ii) Inform the applicant that the Secretary of Housing and Urban
Development has been notified and that remedies may be available under
the Fair Housing Act.
(c) Failure of compliance. A creditor's failure to comply with
Sec. Sec. 202.6(b)(6), 202.9, 202.10, 202.12 or 202.13 is not a
violation if it results from an inadvertent error. On discovering an
error under Sec. Sec. 202.9 and 202.10, the creditor shall correct it
as soon as possible. If a creditor inadvertently obtains the monitoring
information regarding the ethnicity, race, and sex of the applicant in a
dwelling-related transaction not covered by Sec. 202.13, the creditor
may retain information and act on the application without violating the
regulation.
Appendix A to Part 202--Federal Enforcement Agencies
The following list indicates the federal agencies that enforce
Regulation B for particular classes of creditors. Any questions
concerning a particular creditor should be directed to its enforcement
agency. Terms that are not defined in the Federal Deposit Insurance Act
(12 U.S.C. 1813(s)) shall have the meaning given to them in the
International Banking Act of 1978 (12 U.S.C. 3101).
National Banks, and Federal Branches and Federal Agencies of Foreign
Banks: Office of the Comptroller of the Currency, Customer Assistance
Group, 1301 McKinney Street, Suite 3710, Houston, Texas 77010
State Member Banks, Branches and Agencies of Foreign Banks (other
than federal branches, federal agencies, and insured state branches of
foreign banks), Commercial Lending Companies Owned or Controlled by
Foreign Banks, and Organizations Operating under Section 25 or 25A of
the Federal Reserve Act.
Federal Reserve Bank serving the district in which the institution
is located.
Nonmember Insured Banks and Insured State Branches of Foreign Banks:
FDIC Consumer Response Center, 2345 Grand Boulevard, Suite 100, Kansas
City, Missouri 64108
Savings institutions insured under the Savings Association Insurance
Fund of the FDIC and federally chartered savings banks insured under the
Bank Insurance Fund of the FDIC (but not including state-chartered
savings banks insured under the Bank Insurance Fund).
Office of Thrift Supervision Regional Director for the region in
which the institution is located.
Federal Credit Unions: Regional office of the National Credit Union
Administration serving the area in which the federal credit union is
located.
Air carriers: Assistant General Counsel for Aviation Enforcement and
Proceedings, Department of Transportation, 400 Seventh Street, SW.,
Washington, DC 20590
Creditors Subject to Surface Transportation Board: Office of
Proceedings, Surface Transportation Board, Department of Transportation,
1925 K Street NW., Washington, DC 20423
Creditors Subject to Packers and Stockyards Act: Nearest Packers and
Stockyards Administration area supervisor.
Small Business Investment Companies: U.S. Small Business Administration,
409 Third Street, SW., Washington, DC 20416.
Brokers and Dealers: Securities and Exchange Commission, Washington, DC
20549.
Federal Land Banks, Federal Land Bank Associations, Federal Intermediate
Credit Banks, and Production Credit Associations: Farm Credit
Administration, 1501 Farm Credit Drive, McLean, VA 22102-5090.
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Retailers, Finance Companies, and All Other Creditors Not Listed Above:
FTC Regional Office for region in which the creditor operates or Federal
Trade Commission, Equal Credit Opportunity, Washington, DC 20580.
Appendix B to Part 202--Model Application Forms
1. This appendix contains five model credit application forms, each
designated for use in a particular type of consumer credit transaction
as indicated by the bracketed caption on each form. The first sample
form is intended for use in open-end, unsecured transactions; the second
for closed-end, secured transactions; the third for closed-end
transactions, whether unsecured or secured; the fourth in transactions
involving community property or occurring in community property states;
and the fifth in residential mortgage transactions which contains a
model disclosure for use in complying with Sec. 202.13 for certain
dwelling-related loans. All forms contained in this appendix are models;
their use by creditors is optional.
2. The use or modification of these forms is governed by the
following instructions. A creditor may change the forms: by asking for
additional information not prohibited by Sec. 202.5; by deleting any
information request; or by rearranging the format without modifying the
substance of the inquiries. In any of these three instances, however,
the appropriate notices regarding the optional nature of courtesy
titles, the option to disclose alimony, child support, or separate
maintenance, and the limitation concerning marital status inquiries must
be included in the appropriate places if the items to which they relate
appear on the creditor's form.
3. If a creditor uses an appropriate Appendix B model form, or
modifies a form in accordance with the above instructions, that creditor
shall be deemed to be acting in compliance with the provisions of
paragraphs (b), (c) and (d) of Sec. 202.5 of this regulation.
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[68 FR 13161, March 18, 2003, as amended at 68 FR 53491, Sept. 11, 2003]
Appendix C to Part 202--Sample Notification Forms
1. This appendix contains ten sample notification forms. Forms C-1
through C-4 are intended for use in notifying an applicant that adverse
action has been taken on an application or account under Sec. Sec.
202.9(a)(1) and (2)(i) of this regulation. Form C-5 is a notice of
disclosure of the right to request specific reasons for adverse action
under Sec. Sec. 202.9(a)(1) and (2)(ii). Form C-6 is designed for use
in notifying an applicant, under Sec. 202.9(c)(2), that an application
is incomplete. Forms C-7 and C-8 are intended for use in connection with
applications for business credit under Sec. 202.9(a)(3). Form C-9 is
designed for use in notifying an applicant of the right to receive a
copy of an appraisal under Sec. 202.14. Form C-10 is designed for use
in notifying an applicant for nonmortgage credit that the creditor is
requesting applicant characteristic information.
2. Form C-1 contains the Fair Credit Reporting Act disclosure as
required by sections 615(a) and (b) of that act. Forms C-2 through C-5
contain only the section 615(a) disclosure (that a creditor obtained
information from a consumer reporting agency that played a part in the
credit decision). A creditor must provide the section 615(a) disclosure
when adverse action is taken against a consumer based on information
from a consumer reporting agency. A creditor must provide the section
615(b) disclosure when adverse action is taken based on information from
an outside source other than a consumer reporting agency. In addition, a
creditor must provide the section 615(b) disclosure if the creditor
obtained information from an affiliate other than information in a
consumer report or other than information concerning the affiliate's own
transactions or experiences with the consumer. Creditors may comply with
the disclosure requirements for adverse action based on information in a
consumer report obtained from an affiliate by providing either the
section 615(a) or section 615(b) disclosure.
3. The sample forms are illustrative and may not be appropriate for
all creditors. They were designed to include some of the factors that
creditors most commonly consider. If a creditor chooses to use the
checklist of reasons provided in one of the sample forms in this
appendix and if reasons commonly used by the creditor are not provided
on the form, the creditor should modify the checklist by substituting or
adding other reasons. For example, if ``inadequate down payment'' or
``no deposit relationship with us'' are common reasons for taking
adverse action on an application, the creditor ought to add or
substitute such reasons for those presently contained on the sample
forms.
4. If the reasons listed on the forms are not the factors actually
used, a creditor will not satisfy the notice requirement by simply
checking the closest identifiable factor listed. For example, some
creditors consider only references from banks or other depository
institutions and disregard finance company references altogether; their
statement of reasons should disclose ``insufficient bank references,''
not ``insufficient credit references.'' Similarly, a creditor that
considers bank references and other credit references as distinct
factors should treat the two factors separately and disclose them as
appropriate. The creditor should either add such other factors to the
form or check ``other'' and include the appropriate explanation. The
creditor need not, however, describe how or why a factor adversely
affected the application. For example, the notice may say ``length of
residence'' rather than ``too short a period of residence.''
5. A creditor may design its own notification forms or use all or a
portion of the forms contained in this appendix. Proper use of Forms C-1
through C-4 will satisfy the requirement of Sec. 202.9(a)(2)(i). Proper
use of Forms C-5 and C-6 constitutes full compliance with Sec. Sec.
202.9(a)(2)(ii) and 202.9(c)(2), respectively. Proper use of Forms C-7
and C-8 will satisfy the requirements of Sec. 202.9(a)(2)(i) and (ii),
respectively, for applications for business credit. Proper use of Form
C-9 will satisfy the requirements of Sec. 202.14 of this part. Proper
use of Form C-10 will satisfy the requirements of Sec. 202.5(b)(1).
Form C-1--Sample Notice of Action Taken and Statement of Reasons
Statement of Credit Denial, Termination or Change
Date:__________________________________________________________________
Applicant's Name:______________________________________________________
Applicant's Address:___________________________________________________
Description of Account, Transaction, or Requested Credit:
________________________________________________________________________
Description of Action Taken:
________________________________________________________________________
________________________________________________________________________
Part I--Principal Reason(s) for Credit Denial, Termination, or Other
Action Taken Concerning Credit
This section must be completed in all instances.
------ Credit application incomplete
------ Insufficient number of credit references provided
------ Unacceptable type of credit references provided
------ Unable to verify credit references
[[Page 46]]
------ Temporary or irregular employment
------ Unable to verify employment
------ Length of employment
------ Income insufficient for amount of credit requested
------ Excessive obligations in relation to income
------ Unable to verify income
------ Length of residence
------ Temporary residence
------ Unable to verify residence
------ No credit file
------ Limited credit experience
------ Poor credit performance with us
------ Delinquent past or present credit obligations with others
------ Collection action or judgment
------ Garnishment or attachment
------ Foreclosure or repossession
------ Bankruptcy
------ Number of recent inquiries on credit bureau report
------ Value or type of collateral not sufficient
------ Other, specify: ----------
Part II--Disclosure of Use of Information Obtained From an Outside
Source
This section should be completed if the credit decision was based in
whole or in part on information that has been obtained from an outside
source.
------ Our credit decision was based in whole or in part on
information obtained in a report from the consumer reporting agency
listed below. You have a right under the Fair Credit Reporting Act to
know the information contained in your credit file at the consumer
reporting agency. The reporting agency played no part in our decision
and is unable to supply specific reasons why we have denied credit to
you. You also have a right to a free copy of your report from the
reporting agency, if you request it no later than 60 days after you
receive this notice. In addition, if you find that any information
contained in the report you receive is inaccurate or incomplete, you
have the right to dispute the matter with the reporting agency.
Name:__________________________________________________________________
Address:_______________________________________________________________
________________________________________________________________________
[Toll-free] Telephone number:__________________________________________
------ Our credit decision was based in whole or in part on
information obtained from an affiliate or from an outside source other
than a consumer reporting agency. Under the Fair Credit Reporting Act,
you have the right to make a written request, no later than 60 days
after you receive this notice, for disclosure of the nature of this
information.
If you have any questions regarding this notice, you should contact:
Creditor's name:_______________________________________________________
Creditor's address:____________________________________________________
Creditor's telephone number:___________________________________________
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right
under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is (name
and address as specified by the appropriate agency listed in appendix
A).
Form C-2--Sample Notice of Action Taken and Statement of Reasons
Date
Dear Applicant: Thank you for your recent application. Your request
for [a loan/a credit card/an increase in your credit limit] was
carefully considered, and we regret that we are unable to approve your
application at this time, for the following reason(s):
Your Income:
------ is below our minimum requirement.
------ is insufficient to sustain payments on the amount of credit
requested.
------ could not be verified.
Your Employment:
------ is not of sufficient length to qualify.
------ could not be verified.
Your Credit History:
------ of making payments on time was not satisfactory.
------ could not be verified.
Your Application:
------ lacks a sufficient number of credit references.
------ lacks acceptable types of credit references.
------ reveals that current obligations are excessive in relation to
income.
Other:_________________________________________________________________
The consumer reporting agency contacted that provided information
that influenced our decision in whole or in part was [name, address and
[toll-free] telephone number of the reporting agency]. The reporting
agency played no part in our decision and is unable to supply specific
reasons why we have denied credit to you. You have a right under the
Fair Credit Reporting Act to know the information contained in your
credit file at the consumer reporting agency. You also have a right to a
free copy of your report from the reporting agency, if you request it no
later than 60 days after you receive this notice. In addition, if you
find that any information contained in the report you receive is
inaccurate or incomplete, you have
[[Page 47]]
the right to dispute the matter with the reporting agency. Any questions
regarding such information should be directed to [consumer reporting
agency]. If you have any questions regarding this letter, you should
contact us at [creditor's name, address and telephone number].
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right
under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is (name
and address as specified by the appropriate agency listed in appendix
A).
Form C-3--Sample Notice of Action Taken and Statement of Reasons (Credit
Scoring)
Date
Dear Applicant: Thank you for your recent application for --------
--. We regret that we are unable to approve your request.
Your application was processed by a credit scoring system that
assigns a numerical value to the various items of information we
consider in evaluating an application. These numerical values are based
upon the results of analyses of repayment histories of large numbers of
customers.
The information you provided in your application did not score a
sufficient number of points for approval of the application. The reasons
you did not score well compared with other applicants were:
Insufficient bank references
Type of occupation
Insufficient credit experience
Number of recent inquiries on credit bureau
report
In evaluating your application the consumer reporting agency listed
below provided us with information that in whole or in part influenced
our decision. The consumer reporting agency played no part in our
decision and is unable to supply specific reasons why we have denied
credit to you. You have a right under the Fair Credit Reporting Act to
know the information contained in your credit file at the consumer
reporting agency. It can be obtained by contacting: [name, address, and
[toll-free] telephone number of the consumer reporting agency]. You also
have a right to a free copy of your report from the reporting agency, if
you request it no later than 60 days after you receive this notice. In
addition, if you find that any information contained in the report you
receive is inaccurate or incomplete, you have the right to dispute the
matter with the reporting agency.
If you have any questions regarding this letter, you should contact
us at
Creditor's Name:_______________________________________________________
Address:_______________________________________________________________
________________________________________________________________________
Telephone:_____________________________________________________________
Sincerely,
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (with certain
limited exceptions); because all or part of the applicant's income
derives from any public assistance program; or because the applicant has
in good faith exercised any right under the Consumer Credit Protection
Act. The federal agency that administers compliance with this law
concerning this creditor is (name and address as specified by the
appropriate agency listed in appendix A).
Form C-4--Sample Notice of Action Taken, Statement of Reasons and
Counteroffer
Date
Dear Applicant: Thank you for your application for ----------. We
are unable to offer you credit on the terms that you requested for the
following reason(s):
________________________________________________________________________
We can, however, offer you credit on the following terms: ----------
________________________________________________________________________
If this offer is acceptable to you, please notify us within [amount
of time] at the following address: ----------.
Our credit decision on your application was based in whole or in
part on information obtained in a report from [name, address and [toll-
free] telephone number of the consumer reporting agency]. You have a
right under the Fair Credit Reporting Act to know the information
contained in your credit file at the consumer reporting agency. The
reporting agency played no part in our decision and is unable to supply
specific reasons why we have denied credit to you. You also have a right
to a free copy of your report from the reporting agency, if you request
it no later than 60 days after you receive this notice. In addition, if
you find that any information contained in the report you receive is
inaccurate or incomplete, you have the right to dispute the matter with
the reporting agency.
You should know that the federal Equal Credit Opportunity Act
prohibits creditors, such as ourselves, from discriminating against
credit applicants on the basis of their race, color, religion, national
origin, sex, marital status, age (provided the applicant has the
capacity to enter into a binding contract), because they receive income
from
[[Page 48]]
a public assistance program, or because they may have exercised their
rights under the Consumer Credit Protection Act. If you believe there
has been discrimination in handling your application you should contact
the [name and address of the appropriate federal enforcement agency
listed in appendix A].
Sincerely,
Form C-5--Sample Disclosure of Right to Request Specific Reasons for
Credit Denial
Date
Dear Applicant: Thank you for applying to us for ----------.
After carefully reviewing your application, we are sorry to advise
you that we cannot [open an account for you/grant a loan to you/increase
your credit limit] at this time. If you would like a statement of
specific reasons why your application was denied, please contact [our
credit service manager] shown below within 60 days of the date of this
letter. We will provide you with the statement of reasons within 30 days
after receiving your request.
Creditor's Name
Address
Telephone Number
If we obtained information from a consumer reporting agency as part
of our consideration of your application, its name, address, and [toll-
free] telephone number is shown below. The reporting agency played no
part in our decision and is unable to supply specific reasons why we
have denied credit to you. [You have a right under the Fair Credit
Reporting Act to know the information contained in your credit file at
the consumer reporting agency.] You have a right to a free copy of your
report from the reporting agency, if you request it no later than 60
days after you receive this notice. In addition, if you find that any
information contained in the report you received is inaccurate or
incomplete, you have the right to dispute the matter with the reporting
agency. You can find out about the information contained in your file
(if one was used) by contacting:
Consumer reporting agency's name
Address
[Toll-free] Telephone number
Sincerely,
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right
under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is (name
and address as specified by the appropriate agency listed in appendix
A).
Form C-6--Sample Notice of Incomplete Application and Request for
Additional Information
Creditor's name
Address
Telephone number
Date
Dear Applicant: Thank you for your application for credit. The
following information is needed to make a decision on your application:
----------
________________________________________________________________________
We need to receive this information by ----------(date). If we do
not receive it by that date, we will regrettably be unable to give
further consideration to your credit request.
Sincerely,
Form C-7--Sample Notice of Action Taken and Statement of Reasons
(Business Credit)
Creditor's Name
Creditor's address
Date
Dear Applicant: Thank you for applying to us for credit. We have
given your request careful consideration, and regret that we are unable
to extend credit to you at this time for the following reasons:
(Insert appropriate reason, such as: Value or type of collateral not
sufficient; Lack of established earnings record; Slow or past due in
trade or loan payments)
Sincerely,
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right
under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is [name
and address as specified by the appropriate agency listed in appendix
A].
Form C-8--Sample Disclosure of Right To Request Specific Reasons for
Credit Denial Given at Time of Application (Business Credit)
Creditor's name
Creditor's address
If your application for business credit is denied, you have the
right to a written statement of the specific reasons for the denial.
[[Page 49]]
To obtain the statement, please contact [name, address and telephone
number of the person or office from which the statement of reasons can
be obtained] within 60 days from the date you are notified of our
decision. We will send you a written statement of reasons for the denial
within 30 days of receiving your request for the statement.
Notice: The federal Equal Credit Opportunity Act prohibits creditors
from discriminating against credit applicants on the basis of race,
color, religion, national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract); because
all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right
under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is [name
and address as specified by the appropriate agency listed in appendix
A].
Form C-9--Sample Disclosure of Right To Receive a Copy of an Appraisal
You have the right to a copy of the appraisal report used in
connection with your application for credit. If you wish a copy, please
write to us at the mailing address we have provided. We must hear from
you no later than 90 days after we notify you about the action taken on
your credit application or you withdraw your application.
[In your letter, give us the following information:]
Form C-10--Sample Disclosure About Voluntary Data Notation
We are requesting the following information to monitor our
compliance with the federal Equal Credit Opportunity Act, which
prohibits unlawful discrimination. You are not required to provide this
information. We will not take this information (or your decision not to
provide this information) into account in connection with your
application or credit transaction. The law provides that a creditor may
not discriminate based on this information, or based on whether or not
you choose to provide it. [If you choose not to provide the information,
we will note it by visual observation or surname].
Appendix D to Part 202--Issuance of Staff Interpretations
1. Official Staff Interpretations. Officials in the Board's Division
of Consumer and Community Affairs are authorized to issue official staff
interpretations of this regulation. These interpretations provide the
protection afforded under section 706(e) of the Act. Except in unusual
circumstances, such interpretations will not be issued separately but
will be incorporated in an official commentary to the regulation, which
will be amended periodically.
2. Requests for Issuance of Official Staff Interpretations. A
request for an official staff interpretation should be in writing and
addressed to the Director, Division of Consumer and Community Affairs,
Board of Governors of the Federal Reserve System, Washington, DC 20551.
The request should contain a complete statement of all relevant facts
concerning the issue, including copies of all pertinent documents.
3. Scope of Interpretations. No staff interpretations will be issued
approving creditors' forms or statements. This restriction does not
apply to forms or statements whose use is required or sanctioned by a
government agency.
Supplement I to Part 202--Official Staff Interpretations
Following is an official staff interpretation of Regulation B (12
CFR part 202) issued under authority delegated by the Federal Reserve
Board to officials in the Division of Consumer and Community Affairs.
References are to sections of the regulation or the Equal Credit
Opportunity Act (15 U.S.C. 1601 et seq.).
Introduction
1. Official status. Section 706(e) of the Equal Credit Opportunity
Act protects a creditor from civil liability for any act done or omitted
in good faith in conformity with an interpretation issued by a duly
authorized official of the Federal Reserve Board. This commentary is the
means by which the Division of Consumer and Community Affairs of the
Federal Reserve Board issues official staff interpretations of
Regulation B. Good-faith compliance with this commentary affords a
creditor protection under section 706(e) of the Act.
2. Issuance of interpretations. Under Appendix D to the regulation,
any person may request an official staff interpretation. Interpretations
will be issued at the discretion of designated officials and
incorporated in this commentary following publication for comment in the
Federal Register. Except in unusual circumstances, official staff
interpretations will be issued only by means of this commentary.
3. Status of previous interpretations. Interpretations of Regulation
B previously issued by the Federal Reserve Board and its staff have been
incorporated into this commentary as appropriate. All other previous
Board and staff interpretations, official and unofficial, are superseded
by this commentary.
4. Footnotes. Footnotes in the regulation have the same legal effect
as the text of the regulation, whether they are explanatory or
illustrative in nature.
[[Page 50]]
5. Comment designations. The comments are designated with as much
specificity as possible according to the particular regulatory provision
addressed. Each comment in the commentary is identified by a number and
the regulatory section or paragraph that it interprets. For example,
comments to Sec. 202.2(c) are further divided by subparagraph, such as
comment 2(c)(1)(ii)-1 and comment 2(c)(2)(ii)-1.
Section 202.1--Authority, Scope, and Purpose
1(a) Authority and scope.
1. Scope. The Equal Credit Opportunity Act and Regulation B apply to
all credit--commercial as well as personal--without regard to the nature
or type of the credit or the creditor. If a transaction provides for the
deferral of the payment of a debt, it is credit covered by Regulation B
even though it may not be a credit transaction covered by Regulation Z
(Truth in Lending) (12 CFR part 226). Further, the definition of
creditor is not restricted to the party or person to whom the obligation
is initially payable, as is the case under Regulation Z. Moreover, the
Act and regulation apply to all methods of credit evaluation, whether
performed judgmentally or by use of a credit scoring system.
2. Foreign applicability. Regulation B generally does not apply to
lending activities that occur outside the United States. The regulation
does apply to lending activities that take place within the United
States (as well as the Commonwealth of Puerto Rico and any territory or
possession of the United States), whether or not the applicant is a
citizen.
3. Board. The term Board, as used in this regulation, means the
Board of Governors of the Federal Reserve System.
Section 202.2--Definitions
2(c) Adverse action.
Paragraph 2(c)(1)(i)
1. Application for credit. If the applicant applied in accordance
with the creditor's procedures, a refusal to refinance or extend the
term of a business or other loan is adverse action.
Paragraph 2(c)(1)(ii)
1. Move from service area. If a credit card issuer terminates the
open-end account of a customer because the customer has moved out of the
card issuer's service area, the termination is adverse action unless
termination on this ground was explicitly provided for in the credit
agreement between the parties. In cases where termination is adverse
action, notification is required under Sec. 202.9.
2. Termination based on credit limit. If a creditor terminates
credit accounts that have low credit limits (for example, under $400)
but keeps open accounts with higher credit limits, the termination is
adverse action and notification is required under Sec. 202.9.
Paragraph 2(c)(2)(ii)
1. Default--exercise of due-on-sale clause. If a mortgagor sells or
transfers mortgaged property without the consent of the mortgagee, and
the mortgagee exercises its contractual right to accelerate the mortgage
loan, the mortgagee may treat the mortgagor as being in default. An
adverse action notice need not be given to the mortgagor or the
transferee. (See comment 2(e)-1 for treatment of a purchaser who
requests to assume the loan.)
2. Current delinquency or default. The term adverse action does not
include a creditor's termination of an account when the accountholder is
currently in default or delinquent on that account. Notification in
accordance with Sec. 202.9 of the regulation generally is required,
however, if the creditor's action is based on a past delinquency or
default on the account.
Paragraph 2(c)(2)(iii)
1. Point-of-sale transactions. Denial of credit at point of sale is
not adverse action except under those circumstances specified in the
regulation. For example, denial at point of sale is not adverse action
in the following situations:
i. A credit cardholder presents an expired card or a card that has
been reported to the card issuer as lost or stolen.
ii. The amount of a transaction exceeds a cash advance or credit
limit.
iii. The circumstances (such as excessive use of a credit card in a
short period of time) suggest that fraud is involved.
iv. The authorization facilities are not functioning.
v. Billing statements have been returned to the creditor for lack of
a forwarding address.
2. Application for increase in available credit. A refusal or
failure to authorize an account transaction at the point of sale or loan
is not adverse action except when the refusal is a denial of an
application, submitted in accordance with the creditor's procedures, for
an increase in the amount of credit.
Paragraph 2(c)(2)(v)
1. Terms of credit versus type of credit offered. When an applicant
applies for credit and the creditor does not offer the credit terms
requested by the applicant (for example, the interest rate, length of
maturity, collateral, or amount of downpayment), a denial of the
application for that reason is adverse action (unless the creditor makes
a counteroffer that is accepted by the applicant) and the applicant is
entitled to notification under Sec. 202.9.
2(e) Applicant.
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1. Request to assume loan. If a mortgagor sells or transfers the
mortgaged property and the buyer makes an application to the creditor to
assume the mortgage loan, the mortgagee must treat the buyer as an
applicant unless its policy is not to permit assumptions.
2(f) Application.
1. General. A creditor has the latitude under the regulation to
establish its own application process and to decide the type and amount
of information it will require from credit applicants.
2. Procedures used. The term ``procedures'' refers to the actual
practices followed by a creditor for making credit decisions as well as
its stated application procedures. For example, if a creditor's stated
policy is to require all applications to be in writing on the creditor's
application form, but the creditor also makes credit decisions based on
oral requests, the creditor's procedures are to accept both oral and
written applications.
3. When an inquiry or prequalification request becomes an
application. A creditor is encouraged to provide consumers with
information about loan terms. However, if in giving information to the
consumer the creditor also evaluates information about the consumer,
decides to decline the request, and communicates this to the consumer,
the creditor has treated the inquiry or prequalification request as an
application and must then comply with the notification requirements
under Sec. 202.9. Whether the inquiry or prequalification request
becomes an application depends on how the creditor responds to the
consumer, not on what the consumer says or asks. (See comment 9-5 for
further discussion of prequalification requests; see comment 2(f)-5 for
a discussion of preapproval requests.)
4. Examples of inquiries that are not applications. The following
examples illustrate situations in which only an inquiry has taken place:
i. A consumer calls to ask about loan terms and an employee explains
the creditor's basic loan terms, such as interest rates, loan-to-value
ratio, and debt-to-income ratio.
ii. A consumer calls to ask about interest rates for car loans, and,
in order to quote the appropriate rate, the loan officer asks for the
make and sales price of the car and the amount of the downpayment, then
gives the consumer the rate.
iii. A consumer asks about terms for a loan to purchase a home and
tells the loan officer her income and intended downpayment, but the loan
officer only explains the creditor's loan-to-value ratio policy and
other basic lending policies, without telling the consumer whether she
qualifies for the loan.
iv. A consumer calls to ask about terms for a loan to purchase
vacant land and states his income and the sales price of the property to
be financed, and asks whether he qualifies for a loan; the employee
responds by describing the general lending policies, explaining that he
would need to look at all of the consumer's qualifications before making
a decision, and offering to send an application form to the consumer.
5. Examples of an application. An application for credit includes
the following situations:
i. A person asks a financial institution to ``preapprove'' her for a
loan (for example, to finance a house or a vehicle she plans to buy) and
the institution reviews the request under a program in which the
institution, after a comprehensive analysis of her creditworthiness,
issues a written commitment valid for a designated period of time to
extend a loan up to a specified amount. The written commitment may not
be subject to conditions other than conditions that require the
identification of adequate collateral, conditions that require no
material change in the applicant's financial condition or
creditworthiness prior to funding the loan, and limited conditions that
are not related to the financial condition or creditworthiness of the
applicant that the lender ordinarily attaches to a traditional
application (such as certification of a clear termite inspection for a
home purchase loan, or a maximum mileage requirement for a used car
loan). But if the creditor's program does not provide for giving written
commitments, requests for preapprovals are treated as prequalification
requests for purposes of the regulation.
ii. Under the same facts as above, the financial institution
evaluates the person's creditworthiness and determines that she does not
qualify for a preapproval.
6. Completed application--diligence requirement. The regulation
defines a completed application in terms that give a creditor the
latitude to establish its own information requirements. Nevertheless,
the creditor must act with reasonable diligence to collect information
needed to complete the application. For example, the creditor should
request information from third parties, such as a credit report,
promptly after receiving the application. If additional information is
needed from the applicant, such as an address or a telephone number to
verify employment, the creditor should contact the applicant promptly.
(But see comment 9(a)(1)-3, which discusses the creditor's option to
deny an application on the basis of incompleteness.)
2(g) Business credit.
1. Definition. The test for deciding whether a transaction qualifies
as business credit is one of primary purpose. For example, an open-end
credit account used for both personal and business purposes is not
business credit unless the primary purpose of the account is business-
related. A creditor may
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rely on an applicant's statement of the purpose for the credit
requested.
2(j) Credit.
1. General. Regulation B covers a wider range of credit transactions
than Regulation Z (Truth in Lending). Under Regulation B, a transaction
is credit if there is a right to defer payment of a debt--regardless of
whether the credit is for personal or commercial purposes, the number of
installments required for repayment, or whether the transaction is
subject to a finance charge.
2(l) Creditor.
1. Assignees. The term creditor includes all persons participating
in the credit decision. This may include an assignee or a potential
purchaser of the obligation who influences the credit decision by
indicating whether or not it will purchase the obligation if the
transaction is consummated.
2. Referrals to creditors. For certain purposes, the term creditor
includes persons such as real estate brokers, automobile dealers, home
builders, and home-improvement contractors who do not participate in
credit decisions but who only accept applications and refer applicants
to creditors, or select or offer to select creditors to whom credit
requests can be made. These persons must comply with Sec. 202.4(a), the
general rule prohibiting discrimination, and with Sec. 202.4(b), the
general rule against discouraging applications.
2(p) Empirically derived and other credit scoring systems.
1. Purpose of definition. The definition under Sec. 202.2(p)(1)(i)
through (iv) sets the criteria that a credit system must meet in order
to use age as a predictive factor. Credit systems that do not meet these
criteria are judgmental systems and may consider age only for the
purpose of determining a ``pertinent element of creditworthiness.''
(Both types of systems may favor an elderly applicant. See Sec.
202.6(b)(2).)
2. Periodic revalidation. The regulation does not specify how often
credit scoring systems must be revalidated. The credit scoring system
must be revalidated frequently enough to ensure that it continues to
meet recognized professional statistical standards for statistical
soundness. To ensure that predictive ability is being maintained, the
creditor must periodically review the performance of the system. This
could be done, for example, by analyzing the loan portfolio to determine
the delinquency rate for each score interval, or by analyzing population
stability over time to detect deviations of recent applications from the
applicant population used to validate the system. If this analysis
indicates that the system no longer predicts risk with statistical
soundness, the system must be adjusted as necessary to reestablish its
predictive ability. A creditor is responsible for ensuring its system is
validated and revalidated based on the creditor's own data.
3. Pooled data scoring systems. A scoring system or the data from
which to develop such a system may be obtained from either a single
credit grantor or multiple credit grantors. The resulting system will
qualify as an empirically derived, demonstrably and statistically sound,
credit scoring system provided the criteria set forth in paragraph
(p)(1)(i) through (iv) of this section are met. A creditor is
responsible for ensuring its system is validated and revalidated based
on the creditor's own data when it becomes available.
4. Effects test and disparate treatment. An empirically derived,
demonstrably and statistically sound, credit scoring system may include
age as a predictive factor (provided that the age of an elderly
applicant is not assigned a negative factor or value). Besides age, no
other prohibited basis may be used as a variable. Generally, credit
scoring systems treat all applicants objectively and thus avoid problems
of disparate treatment. In cases where a credit scoring system is used
in conjunction with individual discretion, disparate treatment could
conceivably occur in the evaluation process. In addition, neutral
factors used in credit scoring systems could nonetheless be subject to
challenge under the effects test. (See comment 6(a)-2 for a discussion
of the effects test).
2(w) Open-end credit.
1. Open-end real estate mortgages. The term ``open-end credit'' does
not include negotiated advances under an open-end real estate mortgage
or a letter of credit.
2(z) Prohibited basis.
1. Persons associated with applicant. As used in this regulation,
prohibited basis refers not only to characteristics--the race, color,
religion, national origin, sex, marital status, or age--of an applicant
(or officers of an applicant in the case of a corporation) but also to
the characteristics of individuals with whom an applicant is affiliated
or with whom the applicant associates. This means, for example, that
under the general rule stated in Sec. 202.4(a), a creditor may not
discriminate against an applicant because of that person's personal or
business dealings with members of a certain religion, because of the
national origin of any persons associated with the extension of credit
(such as the tenants in the apartment complex being financed), or
because of the race of other residents in the neighborhood where the
property offered as collateral is located.
2. National origin. A creditor may not refuse to grant credit
because an applicant comes from a particular country but may take the
applicant's immigration status into account. A creditor may also take
into account any applicable law, regulation, or executive order
restricting dealings with citizens (or the government) of a particular
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country or imposing limitations regarding credit extended for their use.
3. Public assistance program. Any federal, state, or local
governmental assistance program that provides a continuing, periodic
income supplement, whether premised on entitlement or need, is ``public
assistance'' for purposes of the regulation. The term includes (but is
not limited to) Temporary Aid to Needy Families, food stamps, rent and
mortgage supplement or assistance programs, social security and
supplemental security income, and unemployment compensation. Only
physicians, hospitals, and others to whom the benefits are payable need
consider Medicare and Medicaid as public assistance.
Section 202.3--Limited Exceptions for Certain Classes of Transactions
1. Scope. Under this section, procedural requirements of the
regulation do not apply to certain types of credit. All classes of
transactions remain subject to Sec. 202.4(a), the general rule barring
discrimination on a prohibited basis, and to any other provision not
specifically excepted.
3(a) Public-utilities credit.
1. Definition. This definition applies only to credit for the
purchase of a utility service, such as electricity, gas, or telephone
service. Credit provided or offered by a public utility for some other
purpose--such as for financing the purchase of a gas dryer, telephone
equipment, or other durable goods, or for insulation or other home
improvements--is not excepted.
2. Security deposits. A utility company is a creditor when it
supplies utility service and bills the user after the service has been
provided. Thus, any credit term (such as a requirement for a security
deposit) is subject to the regulation's bar against discrimination on a
prohibited basis.
3. Telephone companies. A telephone company's credit transactions
qualify for the exceptions provided in Sec. 202.3(a)(2) only if the
company is regulated by a government unit or files the charges for
service, delayed payment, or any discount for prompt payment with a
government unit.
3(c) Incidental credit.
1. Examples. If a service provider (such as a hospital, doctor,
lawyer, or merchant) allows the client or customer to defer the payment
of a bill, this deferral of debt is credit for purposes of the
regulation, even though there is no finance charge and no agreement for
payment in installments. Because of the exceptions provided by this
section, however, these particular credit extensions are excepted from
compliance with certain procedural requirements as specified in Sec.
202.3(c).
3(d) Government credit.
1. Credit to governments. The exception relates to credit extended
to (not by) governmental entities. For example, credit extended to a
local government is covered by this exception, but credit extended to
consumers by a federal or state housing agency does not qualify for
special treatment under this category.
Section 202.4--General Rules
Paragraph 4(a)
1. Scope of rule. The general rule stated in Sec. 202.4(a) covers
all dealings, without exception, between an applicant and a creditor,
whether or not addressed by other provisions of the regulation. Other
provisions of the regulation identify specific practices that the Board
has decided are impermissible because they could result in credit
discrimination on a basis prohibited by the Act. The general rule
covers, for example, application procedures, criteria used to evaluate
creditworthiness, administration of accounts, and treatment of
delinquent or slow accounts. Thus, whether or not specifically
prohibited elsewhere in the regulation, a credit practice that treats
applicants differently on a prohibited basis violates the law because it
violates the general rule. Disparate treatment on a prohibited basis is
illegal whether or not it results from a conscious intent to
discriminate.
2. Examples.
i. Disparate treatment would exist, for example, in the following
situations:
A. A creditor provides information only on ``subprime'' and similar
products to minority applicants who request information about the
creditor's mortgage products, but provides information on a wider
variety of mortgage products to similarly situated nonminority
applicants.
B. A creditor provides more comprehensive information to men than to
similarly situated women.
C. A creditor requires a minority applicant to provide greater
documentation to obtain a loan than a similarly situated nonminority
applicant.
D. A creditor waives or relaxes credit standards for a nonminority
applicant but not for a similarly situated minority applicant.
ii. Treating applicants differently on a prohibited basis is
unlawful if the creditor lacks a legitimate nondiscriminatory reason for
its action, or if the asserted reason is found to be a pretext for
discrimination.
Paragraph 4(b)
1. Prospective applicants. Generally, the regulation's protections
apply only to persons who have requested or received an extension of
credit. In keeping with the purpose of the Act--to promote the
availability of credit on a nondiscriminatory basis--Sec. 202.4(b)
covers acts or practices directed at prospective applicants that could
discourage a reasonable person, on a prohibited basis, from applying
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for credit. Practices prohibited by this section include:
i. A statement that the applicant should not bother to apply, after
the applicant states that he is retired.
ii. The use of words, symbols, models or other forms of
communication in advertising that express, imply, or suggest a
discriminatory preference or a policy of exclusion in violation of the
Act.
iii. The use of interview scripts that discourage applications on a
prohibited basis.
2. Affirmative advertising. A creditor may affirmatively solicit or
encourage members of traditionally disadvantaged groups to apply for
credit, especially groups that might not normally seek credit from that
creditor.
Paragraph 4(c)
1. Requirement for written applications. Model application forms are
provided in Appendix B to the regulation, although use of a printed form
is not required. A creditor will satisfy the requirement by writing down
the information that it normally considers in making a credit decision.
The creditor may complete an application on behalf of an applicant and
need not require the applicant to sign the application.
2. Telephone applications. A creditor that accepts applications by
telephone for dwelling-related credit covered by Sec. 202.13 can meet
the requirement for written applications by writing down pertinent
information that is provided by the applicant.
3. Computerized entry. Information entered directly into and
retained by a computerized system qualifies as a written application
under this paragraph. (See the commentary to Sec. 202.13(b),
Applications through electronic media and Applications through video.)
Paragraph 4(d)
1. Clear and conspicuous. This standard requires that disclosures be
presented in a reasonably understandable format in a way that does not
obscure the required information. No minimum type size is mandated, but
the disclosures must be legible, whether typewritten, handwritten, or
printed by computer.
Section 202.5--Rules Concerning Requests for Information
5(a) General rules.
Paragraph 5(a)(1)
1. Requests for information. This section governs the types of
information that a creditor may gather. Section 202.6 governs how
information may be used.
Paragraph 5(a)(2)
1. Local laws. Information that a creditor is allowed to collect
pursuant to a ``state'' statute or regulation includes information
required by a local statute, regulation, or ordinance.
2. Information required by Regulation C. Regulation C generally
requires creditors covered by the Home Mortgage Disclosure Act (HMDA) to
collect and report information about the race, ethnicity, and sex of
applicants for home-improvement loans and home-purchase loans, including
some types of loans not covered by Sec. 202.13.
3. Collecting information on behalf of creditors. Persons such as
loan brokers and correspondents do not violate the ECOA or Regulation B
if they collect information that they are otherwise prohibited from
collecting, where the purpose of collecting the information is to
provide it to a creditor that is subject to the Home Mortgage Disclosure
Act or another federal or state statute or regulation requiring data
collection.
5(d) Other limitations on information requests.
Paragraph 5(d)(1)
1. Indirect disclosure of prohibited information. The fact that
certain credit-related information may indirectly disclose marital
status does not bar a creditor from seeking such information. For
example, the creditor may ask about:
i. The applicant's obligation to pay alimony, child support, or
separate maintenance income.
ii. The source of income to be used as the basis for repaying the
credit requested, which could disclose that it is the income of a
spouse.
iii. Whether any obligation disclosed by the applicant has a co-
obligor, which could disclose that the co-obligor is a spouse or former
spouse.
iv. The ownership of assets, which could disclose the interest of a
spouse.
Paragraph 5(d)(2)
1. Disclosure about income. The sample application forms in appendix
B to the regulation illustrate how a creditor may inform an applicant of
the right not to disclose alimony, child support, or separate
maintenance income.
2. General inquiry about source of income. Since a general inquiry
about the source of income may lead an applicant to disclose alimony,
child support, or separate maintenance income, a creditor making such an
inquiry on an application form should preface the request with the
disclosure required by this paragraph.
3. Specific inquiry about sources of income. A creditor need not
give the disclosure if the inquiry about income is specific and worded
in a way that is unlikely to lead the applicant to disclose the fact
that income is derived from alimony, child support, or separate
maintenance payments. For example, an application form that asks about
specific
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types of income such as salary, wages, or investment income need not
include the disclosure.
Section 202.6--Rules Concerning Evaluation of Applications
6(a) General rule concerning use of information.
1. General. When evaluating an application for credit, a creditor
generally may consider any information obtained. However, a creditor may
not consider in its evaluation of creditworthiness any information that
it is barred by Sec. 202.5 from obtaining or from using for any purpose
other than to conduct a self-test under Sec. 202.15.
2. Effects test. The effects test is a judicial doctrine that was
developed in a series of employment cases decided by the U.S. Supreme
Court under Title VII of the Civil Rights Act of 1964 (42 U.S.C. 2000e
et seq.), and the burdens of proof for such employment cases were
codified by Congress in the Civil Rights Act of 1991 (42 U.S.C. 2000e-
2). Congressional intent that this doctrine apply to the credit area is
documented in the Senate Report that accompanied H.R. 6516, No. 94-589,
pp. 4-5; and in the House Report that accompanied H.R. 6516, No. 94-210,
p.5. The Act and regulation may prohibit a creditor practice that is
discriminatory in effect because it has a disproportionately negative
impact on a prohibited basis, even though the creditor has no intent to
discriminate and the practice appears neutral on its face, unless the
creditor practice meets a legitimate business need that cannot
reasonably be achieved as well by means that are less disparate in their
impact. For example, requiring that applicants have income in excess of
a certain amount to qualify for an overdraft line of credit could mean
that women and minority applicants will be rejected at a higher rate
than men and nonminority applicants. If there is a demonstrable
relationship between the income requirement and creditworthiness for the
level of credit involved, however, use of the income standard would
likely be permissible.
6(b) Specific rules concerning use of information.
Paragraph 6(b)(1)
1. Prohibited basis--special purpose credit. In a special purpose
credit program, a creditor may consider a prohibited basis to determine
whether the applicant possesses a characteristic needed for eligibility.
(See Sec. 202.8.)
Paragraph 6(b)(2)
1. Favoring the elderly. Any system of evaluating creditworthiness
may favor a credit applicant who is age 62 or older. A credit program
that offers more favorable credit terms to applicants age 62 or older is
also permissible; a program that offers more favorable credit terms to
applicants at an age lower than 62 is permissible only if it meets the
special-purpose credit requirements of Sec. 202.8.
2. Consideration of age in a credit scoring system. Age may be taken
directly into account in a credit scoring system that is ``demonstrably
and statistically sound,'' as defined in Sec. 202.2(p), with one
limitation: applicants age 62 years or older must be treated at least as
favorably as applicants who are under age 62. If age is scored by
assigning points to an applicant's age category, elderly applicants must
receive the same or a greater number of points as the most favored class
of nonelderly applicants.
i. Age-split scorecards. Some credit systems segment the population
and use different scorecards based on the age of an applicant. In such a
system, one card may cover a narrow age range (for example, applicants
in their twenties or younger) who are evaluated under attributes
predictive for that age group. A second card may cover all other
applicants, who are evaluated under the attributes predictive for that
broader class. When a system uses a card covering a wide age range that
encompasses elderly applicants, the credit scoring system is not deemed
to score age. Thus, the system does not raise the issue of assigning a
negative factor or value to the age of elderly applicants. But if a
system segments the population by age into multiple scorecards, and
includes elderly applicants in a narrower age range, the credit scoring
system does score age. To comply with the Act and regulation in such a
case, the creditor must ensure that the system does not assign a
negative factor or value to the age of elderly applicants as a class.
3. Consideration of age in a judgmental system. In a judgmental
system, defined in Sec. 202.2(t), a creditor may not decide whether to
extend credit or set the terms and conditions of credit based on age or
information related exclusively to age. Age or age-related information
may be considered only in evaluating other ``pertinent elements of
creditworthiness'' that are drawn from the particular facts and
circumstances concerning the applicant. For example, a creditor may not
reject an application or terminate an account because the applicant is
60 years old. But a creditor that uses a judgmental system may relate
the applicant's age to other information about the applicant that the
creditor considers in evaluating creditworthiness. As the following
examples illustrate, the evaluation must be made in an individualized,
case-by-case manner:
i. A creditor may consider the applicant's occupation and length of
time to retirement to ascertain whether the applicant's income
(including retirement income) will support the extension of credit to
its maturity.
ii. A creditor may consider the adequacy of any security offered
when the term of the
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credit extension exceeds the life expectancy of the applicant and the
cost of realizing on the collateral could exceed the applicant's equity.
An elderly applicant might not qualify for a 5 percent down, 30-year
mortgage loan but might qualify with a larger downpayment or a shorter
loan maturity.
iii. A creditor may consider the applicant's age to assess the
significance of length of employment (a young applicant may have just
entered the job market) or length of time at an address (an elderly
applicant may recently have retired and moved from a long-term
residence).
4. Consideration of age in a reverse mortgage. A reverse mortgage is
a home-secured loan in which the borrower receives payments from the
creditor, and does not become obligated to repay these amounts (other
than in the case of default) until the borrower dies, moves permanently
from the home, or transfers title to the home, or upon a specified
maturity date. Disbursements to the borrower under a reverse mortgage
typically are determined by considering the value of the borrower's
home, the current interest rate, and the borrower's life expectancy. A
reverse mortgage program that requires borrowers to be age 62 or older
is permissible under Sec. 202.6(b)(2)(iv). In addition, under Sec.
202.6(b)(2)(iii), a creditor may consider a borrower's age to evaluate a
pertinent element of creditworthiness, such as the amount of the credit
or monthly payments that the borrower will receive, or the estimated
repayment date.
5. Consideration of age in a combined system. A creditor using a
credit scoring system that qualifies as ``empirically derived'' under
Sec. 202.2(p) may consider other factors (such as a credit report or
the applicant's cash flow) on a judgmental basis. Doing so will not
negate the classification of the credit scoring component of the
combined system as ``demonstrably and statistically sound.'' While age
could be used in the credit scoring portion, however, in the judgmental
portion age may not be considered directly. It may be used only for the
purpose of determining a ``pertinent element of creditworthiness.'' (See
comment 6(b)(2)-3.)
6. Consideration of public assistance. When considering income
derived from a public assistance program, a creditor may take into
account, for example:
i. The length of time an applicant will likely remain eligible to
receive such income.
ii. Whether the applicant will continue to qualify for benefits
based on the status of the applicant's dependents (as in the case of
Temporary Aid to Needy Families, or social security payments to a
minor).
iii. Whether the creditor can attach or garnish the income to assure
payment of the debt in the event of default.
Paragraph 6(b)(5)
1. Consideration of an individual applicant. A creditor must
evaluate income derived from part-time employment, alimony, child
support, separate maintenance payments, retirement benefits, or public
assistance on an individual basis, not on the basis of aggregate
statistics; and must assess its reliability or unreliability by
analyzing the applicant's actual circumstances, not by analyzing
statistical measures derived from a group.
2. Payments consistently made. In determining the likelihood of
consistent payments of alimony, child support, or separate maintenance,
a creditor may consider factors such as whether payments are received
pursuant to a written agreement or court decree; the length of time that
the payments have been received; whether the payments are regularly
received by the applicant; the availability of court or other procedures
to compel payment; and the creditworthiness of the payor, including the
credit history of the payor when it is available to the creditor.
3. Consideration of income.
i. A creditor need not consider income at all in evaluating
creditworthiness. If a creditor does consider income, there are several
acceptable methods, whether in a credit scoring or a judgmental system:
A. A creditor may score or take into account the total sum of all
income stated by the applicant without taking steps to evaluate the
income for reliability.
B. A creditor may evaluate each component of the applicant's income,
and then score or take into account income determined to be reliable
separately from other income; or the creditor may disregard that portion
of income that is not reliable when it aggregates reliable income.
C. A creditor that does not evaluate all income components for
reliability must treat as reliable any component of protected income
that is not evaluated.
ii. In considering the separate components of an applicant's income,
the creditor may not automatically discount or exclude from
consideration any protected income. Any discounting or exclusion must be
based on the applicant's actual circumstances.
4. Part-time employment, sources of income. A creditor may score or
take into account the fact that an applicant has more than one source of
earned income--a full-time and a part-time job or two part-time jobs. A
creditor may also score or treat earned income from a secondary source
differently than earned income from a primary source. The creditor may
not, however, score or otherwise take into account the number of sources
for income such as retirement income, social security, supplemental
security income, and alimony. Nor may the creditor treat negatively the
fact that an applicant's
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only earned income is derived from, for example, a part-time job.
Paragraph 6(b)(6)
1. Types of credit references. A creditor may restrict the types of
credit history and credit references that it will consider, provided
that the restrictions are applied to all credit applicants without
regard to sex, marital status, or any other prohibited basis. On the
applicant's request, however, a creditor must consider credit
information not reported through a credit bureau when the information
relates to the same types of credit references and history that the
creditor would consider if reported through a credit bureau.
Paragraph 6(b)(7)
1. National origin--immigration status. The applicant's immigration
status and ties to the community (such as employment and continued
residence in the area) could have a bearing on a creditor's ability to
obtain repayment. Accordingly, the creditor may consider immigration
status and differentiate, for example, between a noncitizen who is a
long-time resident with permanent resident status and a noncitizen who
is temporarily in this country on a student visa.
2. National origin--citizenship. A denial of credit on the ground
that an applicant is not a United States citizen is not per se
discrimination based on national origin.
Paragraph 6(b)(8)
1. Prohibited basis--marital status. A creditor may consider the
marital status of an applicant or joint applicant for the purpose of
ascertaining the creditor's rights and remedies applicable to the
particular extension of credit. For example, in a secured transaction
involving real property, a creditor could take into account whether
state law gives the applicant's spouse an interest in the property being
offered as collateral.
Section 202.7--Rules Concerning Extensions of Credit
7(a) Individual accounts.
1. Open-end credit--authorized user. A creditor may not require a
creditworthy applicant seeking an individual credit account to provide
additional signatures. But the creditor may condition the designation of
an authorized user by the account holder on the authorized user's
becoming contractually liable for the account, as long as the creditor
does not differentiate on any prohibited basis in imposing this
requirement.
2. Open-end credit--choice of authorized user. A creditor that
permits an account holder to designate an authorized user may not
restrict this designation on a prohibited basis. For example, if the
creditor allows the designation of spouses as authorized users, the
creditor may not refuse to accept a nonspouse as an authorized user.
3. Overdraft authority on transaction accounts. If a transaction
account (such as a checking account or NOW account) includes an
overdraft line of credit, the creditor may require that all persons
authorized to draw on the transaction account assume liability for any
overdraft.
7(b) Designation of name.
1. Single name on account. A creditor may require that joint
applicants on an account designate a single name for purposes of
administering the account and that a single name be embossed on any
credit cards issued on the account. But the creditor may not require
that the name be the husband's name. (See Sec. 202.10 for rules
governing the furnishing of credit history on accounts held by spouses.)
7(c) Action concerning existing open-end accounts.
Paragraph 7(c)(1)
1. Termination coincidental with marital status change. When an
account holder's marital status changes, a creditor generally may not
terminate the account unless it has evidence that the account holder is
now unable or unwilling to repay. But the creditor may terminate an
account on which both spouses are jointly liable, even if the action
coincides with a change in marital status, when one or both spouses:
i. Repudiate responsibility for future charges on the joint account.
ii. Request separate accounts in their own names.
iii. Request that the joint account be closed.
2. Updating information. A creditor may periodically request updated
information from applicants but may not use events related to a
prohibited basis--such as an applicant's retirement or reaching a
particular age, or a change in name or marital status--to trigger such a
request.
Paragraph 7(c)(2)
1. Procedure pending reapplication. A creditor may require a
reapplication from an account holder, even when there is no evidence of
unwillingness or inability to repay, if (1) the credit was based on the
qualifications of a person who is no longer available to support the
credit and (2) the creditor has information indicating that the account
holder's income may be insufficient to support the credit. While a
reapplication is pending, the creditor must allow the account holder
full access to the account under the existing contract terms. The
creditor may specify a reasonable time period within which the account
holder must submit the required information.
7(d) Signature of spouse or other person.
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1. Qualified applicant. The signature rules ensure that qualified
applicants are able to obtain credit in their own names. Thus, when an
applicant requests individual credit, a creditor generally may not
require the signature of another person unless the creditor has first
determined that the applicant alone does not qualify for the credit
requested.
2. Unqualified applicant. When an applicant requests individual
credit but does not meet a creditor's standards, the creditor may
require a cosigner, guarantor, endorser, or similar partie--but cannot
require that it be the spouse. (See commentary to Sec. 202.7(d)(5) and
(6).)
Paragraph 7(d)(1)
1. Signature of another person. It is impermissible for a creditor
to require an applicant who is individually creditworthy to provide a
cosigner--even if the creditor applies the requirement without regard to
sex, marital status, or any other prohibited basis. (But see comment
7(d)(6)-1 concerning guarantors of closely held corporations.)
2. Joint applicant. The term ``joint applicant'' refers to someone
who applies contemporaneously with the applicant for shared or joint
credit. It does not refer to someone whose signature is required by the
creditor as a condition for granting the credit requested.
3. Evidence of joint application. A person's intent to be a joint
applicant must be evidenced at the time of application. Signatures on a
promissory note may not be used to show intent to apply for joint
credit. On the other hand, signatures or initials on a credit
application affirming applicants' intent to apply for joint credit may
be used to establish intent to apply for joint credit. (See Appendix B).
The method used to establish intent must be distinct from the means used
by individuals to affirm the accuracy of information. For example,
signatures on a joint financial statement affirming the veracity of
information are not sufficient to establish intent to apply for joint
credit.
Paragraph 7(d)(2)
1. Jointly owned property. If an applicant requests unsecured
credit, does not own sufficient separate property, and relies on joint
property to establish creditworthiness, the creditor must value the
applicant's interest in the jointly owned property. A creditor may not
request that a nonapplicant joint owner sign any instrument as a
condition of the credit extension unless the applicant's interest does
not support the amount and terms of the credit sought.
i. Valuation of applicant's interest. In determining the value of an
applicant's interest in jointly owned property, a creditor may consider
factors such as the form of ownership and the property's susceptibility
to attachment, execution, severance, or partition; the value of the
applicant's interest after such action; and the cost associated with the
action. This determination must be based on the existing form of
ownership, and not on the possibility of a subsequent change. For
example, in determining whether a married applicant's interest in
jointly owned property is sufficient to satisfy the creditor's standards
of creditworthiness for individual credit, a creditor may not consider
that the applicant's separate property could be transferred into tenancy
by the entirety after consummation. Similarly, a creditor may not
consider the possibility that the couple may divorce. Accordingly, a
creditor may not require the signature of the nonapplicant spouse in
these or similar circumstances.
ii. Other options to support credit. If the applicant's interest in
jointly owned property does not support the amount and terms of credit
sought, the creditor may offer the applicant other options to qualify
for the extension of credit. For example:
A. Providing a co-signer or other party (Sec. 202.7(d)(5));
B. Requesting that the credit be granted on a secured basis (Sec.
202.7(d)(4)); or
C. Providing the signature of the joint owner on an instrument that
ensures access to the property in the event of the applicant's death or
default, but does not impose personal liability unless necessary under
state law (such as a limited guarantee). A creditor may not routinely
require, however, that a joint owner sign an instrument (such as a
quitclaim deed) that would result in the forfeiture of the joint owner's
interest in the property.
2. Need for signature--reasonable belief. A creditor's reasonable
belief as to what instruments need to be signed by a person other than
the applicant should be supported by a thorough review of pertinent
statutory and decisional law or an opinion of the state attorney
general.
Paragraph 7(d)(3)
1. Residency. In assessing the creditworthiness of a person who
applies for credit in a community property state, a creditor may assume
that the applicant is a resident of the state unless the applicant
indicates otherwise.
Paragraph 7(d)(4)
1. Creation of enforceable lien. Some state laws require that both
spouses join in executing any instrument by which real property is
encumbered. If an applicant offers such property as security for credit,
a creditor may require the applicant's spouse to sign the instruments
necessary to create a valid security interest in the property. The
creditor may not require the spouse to sign the note evidencing the
credit obligation if
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signing only the mortgage or other security agreement is sufficient to
make the property available to satisfy the debt in the event of default.
However, if under state law both spouses must sign the note to create an
enforceable lien, the creditor may require the signatures.
2. Need for signature--reasonable belief. Generally, a signature to
make the secured property available will only be needed on a security
agreement. A creditor's reasonable belief that, to ensure access to the
property, the spouse's signature is needed on an instrument that imposes
personal liability should be supported by a thorough review of pertinent
statutory and decisional law or an opinion of the state attorney
general.
3. Integrated instruments. When a creditor uses an integrated
instrument that combines the note and the security agreement, the spouse
cannot be asked to sign the integrated instrument if the signature is
only needed to grant a security interest. But the spouse could be asked
to sign an integrated instrument that makes clear--for example, by a
legend placed next to the spouse's signature--that the spouse's
signature is only to grant a security interest and that signing the
instrument does not impose personal liability.
Paragraph 7(d)(5)
1. Qualifications of additional parties. In establishing guidelines
for eligibility of guarantors, cosigners, or similar additional parties,
a creditor may restrict the applicant's choice of additional parties but
may not discriminate on the basis of sex, marital status, or any other
prohibited basis. For example, the creditor could require that the
additional party live in the creditor's market area.
2. Reliance on income of another person--individual credit. An
applicant who requests individual credit relying on the income of
another person (including a spouse in a non-community property state)
may be required to provide the signature of the other person to make the
income available to pay the debt. In community property states, the
signature of a spouse may be required if the applicant relies on the
spouse's separate income. If the applicant relies on the spouse's future
earnings that as a matter of state law cannot be characterized as
community property until earned, the creditor may require the spouse's
signature, but need not do so--even if it is the creditor's practice to
require the signature when an applicant relies on the future earnings of
a person other than a spouse. (See Sec. 202.6(c) on consideration of
state property laws.)
3. Renewals. If the borrower's creditworthiness is reevaluated when
a credit obligation is renewed, the creditor must determine whether an
additional party is still warranted and, if not warranted, release the
additional party.
Paragraph 7(d)(6)
1. Guarantees. A guarantee on an extension of credit is part of a
credit transaction and therefore subject to the regulation. A creditor
may require the personal guarantee of the partners, directors, or
officers of a business, and the shareholders of a closely held
corporation, even if the business or corporation is creditworthy. The
requirement must be based on the guarantor's relationship with the
business or corporation, however, and not on a prohibited basis. For
example, a creditor may not require guarantees only for women-owned or
minority-owned businesses. Similarly, a creditor may not require
guarantees only of the married officers of a business or the married
shareholders of a closely held corporation.
2. Spousal guarantees. The rules in Sec. 202.7(d) bar a creditor
from requiring the signature of a guarantor's spouse just as they bar
the creditor from requiring the signature of an applicant's spouse. For
example, although a creditor may require all officers of a closely held
corporation to personally guarantee a corporate loan, the creditor may
not automatically require that spouses of married officers also sign the
guarantee. If an evaluation of the financial circumstances of an officer
indicates that an additional signature is necessary, however, the
creditor may require the signature of another person in appropriate
circumstances in accordance with Sec. 202.7(d)(2).
7(e) Insurance.
1. Differences in terms. Differences in the availability, rates, and
other terms on which credit-related casualty insurance or credit life,
health, accident, or disability insurance is offered or provided to an
applicant does not violate Regulation B.
2. Insurance information. A creditor may obtain information about an
applicant's age, sex, or marital status for insurance purposes. The
information may only be used for determining eligibility and premium
rates for insurance, however, and not in making the credit decision.
Section 202.8--Special Purpose Credit Programs
8(a) Standards for programs.
1. Determining qualified programs. The Board does not determine
whether individual programs qualify for special purpose credit status,
or whether a particular program benefits an ``economically disadvantaged
class of persons.'' The agency or creditor administering or offering the
loan program must make these decisions regarding the status of its
program.
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2. Compliance with a program authorized by federal or state law. A
creditor does not violate Regulation B when it complies in good faith
with a regulation promulgated by a government agency implementing a
special purpose credit program under Sec. 202.8(a)(1). It is the
agency's responsibility to promulgate a regulation that is consistent
with federal and state law.
3. Expressly authorized. Credit programs authorized by federal or
state law include programs offered pursuant to federal, state, or local
statute, regulation or ordinance, or pursuant to judicial or
administrative order.
4. Creditor liability. A refusal to grant credit to an applicant is
not a violation of the Act or regulation if the applicant does not meet
the eligibility requirements under a special purpose credit program.
5. Determining need. In designing a special purpose credit program
under Sec. 202.8(a), a for-profit organization must determine that the
program will benefit a class of people who would otherwise be denied
credit or would receive it on less favorable terms. This determination
can be based on a broad analysis using the organization's own research
or data from outside sources, including governmental reports and
studies. For example, a creditor might design new products to reach
consumers who would not meet, or have not met, its traditional standards
of creditworthiness due to such factors as credit inexperience or the
use of credit sources that may not report to consumer reporting
agencies. Or, a bank could review Home Mortgage Disclosure Act data
along with demographic data for its assessment area and conclude that
there is a need for a special purpose credit program for low-income
minority borrowers.
6. Elements of the program. The written plan must contain
information that supports the need for the particular program. The plan
also must either state a specific period of time for which the program
will last, or contain a statement regarding when the program will be
reevaluated to determine if there is a continuing need for it.
8(b) Rules in other sections.
1. Applicability of rules. A creditor that rejects an application
because the applicant does not meet the eligibility requirements (common
characteristic or financial need, for example) must nevertheless notify
the applicant of action taken as required by Sec. 202.9.
8(c) Special rule concerning requests and use of information.
1. Request of prohibited basis information. This section permits a
creditor to request and consider certain information that would
otherwise be prohibited by Sec. Sec. 202.5 and 202.6 to determine an
applicant's eligibility for a particular program.
2. Examples. Examples of programs under which the creditor can ask
for and consider information about a prohibited basis are:
i. Energy conservation programs to assist the elderly, for which the
creditor must consider the applicant's age.
ii. Programs under a Minority Enterprise Small Business Investment
Corporation, for which a creditor must consider the applicant's minority
status.
8(d) Special rule in the case of financial need.
1. Request of prohibited basis information. This section permits a
creditor to request and consider certain information that would
otherwise be prohibited by Sec. Sec. 202.5 and 202.6, and to require
signatures that would otherwise be prohibited by Sec. 202.7(d).
2. Examples. Examples of programs in which financial need is a
criterion are:
i. Subsidized housing programs for low- to moderate-income
households, for which a creditor may have to consider the applicant's
receipt of alimony or child support, the spouse's or parents' income,
etc.
ii. Student loan programs based on the family's financial need, for
which a creditor may have to consider the spouse's or parents' financial
resources.
3. Student loans. In a guaranteed student loan program, a creditor
may obtain the signature of a parent as a guarantor when required by
federal or state law or agency regulation, or when the student does not
meet the creditor's standards of creditworthiness. (See Sec.
202.7(d)(1) and (5).) The creditor may not require an additional
signature when a student has a work or credit history that satisfies the
creditor's standards.
Section 202.9--Notifications
1. Use of the term adverse action. The regulation does not require
that a creditor use the term adverse action in communicating to an
applicant that a request for an extension of credit has not been
approved. In notifying an applicant of adverse action as defined by
Sec. 202.2(c)(1), a creditor may use any words or phrases that describe
the action taken on the application.
2. Expressly withdrawn applications. When an applicant expressly
withdraws a credit application, the creditor is not required to comply
with the notification requirements under Sec. 202.9. (The creditor must
comply, however, with the record retention requirements of the
regulation. See Sec. 202.12(b)(3).)
3. When notification occurs. Notification occurs when a creditor
delivers or mails a notice to the applicant's last known address or, in
the case of an oral notification, when the creditor communicates the
credit decision to the applicant.
4. Location of notice. The notifications required under Sec. 202.9
may appear on either or both sides of a form or letter.
5. Prequalification requests. Whether a creditor must provide a
notice of action taken
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for a prequalification request depends on the creditor's response to the
request, as discussed in comment 2(f)-3. For instance, a creditor may
treat the request as an inquiry if the creditor evaluates specific
information about the consumer and tells the consumer the loan amount,
rate, and other terms of credit the consumer could qualify for under
various loan programs, explaining the process the consumer must follow
to submit a mortgage application and the information the creditor will
analyze in reaching a credit decision. On the other hand, a creditor has
treated a request as an application, and is subject to the adverse
action notice requirements of Sec. 202.9 if, after evaluating
information, the creditor decides that it will not approve the request
and communicates that decision to the consumer. For example, if the
creditor tells the consumer that it would not approve an application for
a mortgage because of a bankruptcy in the consumer's record, the
creditor has denied an application for credit.
9(a) Notification of action taken, ECOA notice, and statement of
specific reasons.
Paragraph 9(a)(1)
1. Timing of notice--when an application is complete. Once a
creditor has obtained all the information it normally considers in
making a credit decision, the application is complete and the creditor
has 30 days in which to notify the applicant of the credit decision.
(See also comment 2(f)-6.)
2. Notification of approval. Notification of approval may be express
or by implication. For example, the creditor will satisfy the
notification requirement when it gives the applicant the credit card,
money, property, or services requested.
3. Incomplete application--denial for incompleteness. When an
application is incomplete regarding information that the applicant can
provide and the creditor lacks sufficient data for a credit decision,
the creditor may deny the application giving as the reason for denial
that the application is incomplete. The creditor has the option,
alternatively, of providing a notice of incompleteness under Sec.
202.9(c).
4. Incomplete application--denial for reasons other than
incompleteness. When an application is missing information but provides
sufficient data for a credit decision, the creditor may evaluate the
application, make its credit decision, and notify the applicant
accordingly. If credit is denied, the applicant must be given the
specific reasons for the credit denial (or notice of the right to
receive the reasons); in this instance missing information or
``incomplete application'' cannot be given as the reason for the denial.
5. Length of counteroffer. Section 202.9(a)(1)(iv) does not require
a creditor to hold a counteroffer open for 90 days or any other
particular length of time.
6. Counteroffer combined with adverse action notice. A creditor that
gives the applicant a combined counteroffer and adverse action notice
that complies with Sec. 202.9(a)(2) need not send a second adverse
action notice if the applicant does not accept the counteroffer. A
sample of a combined notice is contained in form C-4 of Appendix C to
the regulation.
7. Denial of a telephone application. When an application is made by
telephone and adverse action is taken, the creditor must request the
applicant's name and address in order to provide written notification
under this section. If the applicant declines to provide that
information, then the creditor has no further notification
responsibility.
Paragraph 9(a)(3)
1. Coverage. In determining which rules in this paragraph apply to a
given business credit application, a creditor may rely on the
applicant's assertion about the revenue size of the business.
(Applications to start a business are governed by the rules in Sec.
202.9(a)(3)(i).) If an applicant applies for credit as a sole
proprietor, the revenues of the sole proprietorship will determine which
rules govern the application. However, if an applicant applies for
business credit as an individual, the rules in Sec. 202.9(a)(3)(i)
apply unless the application is for trade or similar credit.
2. Trade credit. The term trade credit generally is limited to a
financing arrangement that involves a buyer and a seller--such as a
supplier who finances the sale of equipment, supplies, or inventory; it
does not apply to an extension of credit by a bank or other financial
institution for the financing of such items.
3. Factoring. Factoring refers to a purchase of accounts receivable,
and thus is not subject to the Act or regulation. If there is a credit
extension incident to the factoring arrangement, the notification rules
in Sec. 202.9(a)(3)(ii) apply, as do other relevant sections of the Act
and regulation.
4. Manner of compliance. In complying with the notice provisions of
the Act and regulation, creditors offering business credit may follow
the rules governing consumer credit. Similarly, creditors may elect to
treat all business credit the same (irrespective of revenue size) by
providing notice in accordance with Sec. 202.9(a)(3)(i).
5. Timing of notification. A creditor subject to Sec.
202.9(a)(3)(ii)(A) is required to notify a business credit applicant,
orally or in writing, of action taken on an application within a
reasonable time of receiving a completed application. Notice provided in
accordance with the timing requirements of Sec. 202.9(a)(1) is deemed
reasonable in all instances.
9(b) Form of ECOA notice and statement of specific reasons.
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Paragraph 9(b)(1)
1. Substantially similar notice. The ECOA notice sent with a
notification of a credit denial or other adverse action will comply with
the regulation if it is ``substantially similar'' to the notice
contained in Sec. 202.9(b)(1). For example, a creditor may add a
reference to the fact that the ECOA permits age to be considered in
certain credit scoring systems, or add a reference to a similar state
statute or regulation and to a state enforcement agency.
Paragraph 9(b)(2)
1. Number of specific reasons. A creditor must disclose the
principal reasons for denying an application or taking other adverse
action. The regulation does not mandate that a specific number of
reasons be disclosed, but disclosure of more than four reasons is not
likely to be helpful to the applicant.
2. Source of specific reasons. The specific reasons disclosed under
Sec. Sec. 202.9(a)(2) and (b)(2) must relate to and accurately describe
the factors actually considered or scored by a creditor.
3. Description of reasons. A creditor need not describe how or why a
factor adversely affected an applicant. For example, the notice may say
``length of residence'' rather than ``too short a period of residence.''
4. Credit scoring system. If a creditor bases the denial or other
adverse action on a credit scoring system, the reasons disclosed must
relate only to those factors actually scored in the system. Moreover, no
factor that was a principal reason for adverse action may be excluded
from disclosure. The creditor must disclose the actual reasons for
denial (for example, ``age of automobile'') even if the relationship of
that factor to predicting creditworthiness may not be clear to the
applicant.
5. Credit scoring--method for selecting reasons. The regulation does
not require that any one method be used for selecting reasons for a
credit denial or other adverse action that is based on a credit scoring
system. Various methods will meet the requirements of the regulation.
One method is to identify the factors for which the applicant's score
fell furthest below the average score for each of those factors achieved
by applicants whose total score was at or slightly above the minimum
passing score. Another method is to identify the factors for which the
applicant's score fell furthest below the average score for each of
those factors achieved by all applicants. These average scores could be
calculated during the development or use of the system. Any other method
that produces results substantially similar to either of these methods
is also acceptable under the regulation.
6. Judgmental system. If a creditor uses a judgmental system, the
reasons for the denial or other adverse action must relate to those
factors in the applicant's record actually reviewed by the person making
the decision.
7. Combined credit scoring and judgmental system. If a creditor
denies an application based on a credit evaluation system that employs
both credit scoring and judgmental components, the reasons for the
denial must come from the component of the system that the applicant
failed. For example, if a creditor initially credit scores an
application and denies the credit request as a result of that scoring,
the reasons disclosed to the applicant must relate to the factors scored
in the system. If the application passes the credit scoring stage but
the creditor then denies the credit request based on a judgmental
assessment of the applicant's record, the reasons disclosed must relate
to the factors reviewed judgmentally, even if the factors were also
considered in the credit scoring component. If the application is not
approved or denied as a result of the credit scoring, but falls into a
gray band, and the creditor performs a judgmental assessment and denies
the credit after that assessment, the reasons disclosed must come from
both components of the system. The same result applies where a
judgmental assessment is the first component of the combined system. As
provided in comment 9(b)(2)-1, disclosure of more than a combined total
of four reasons is not likely to be helpful to the applicant.
8. Automatic denial. Some credit decision methods contain features
that call for automatic denial because of one or more negative factors
in the applicant's record (such as the applicant's previous bad credit
history with that creditor, the applicant's declaration of bankruptcy,
or the fact that the applicant is a minor). When a creditor denies the
credit request because of an automatic-denial factor, the creditor must
disclose that specific factor.
9. Combined ECOA-FCRA disclosures. The ECOA requires disclosure of
the principal reasons for denying or taking other adverse action on an
application for an extension of credit. The Fair Credit Reporting Act
(FCRA) requires a creditor to disclose when it has based its decision in
whole or in part on information from a source other than the applicant
or its own files. Disclosing that a credit report was obtained and used
in the denial of the application, as the FCRA requires, does not satisfy
the ECOA requirement to disclose specific reasons. For example, if the
applicant's credit history reveals delinquent credit obligations and the
application is denied for that reason, to satisfy Sec. 202.9(b)(2) the
creditor must disclose that the application was denied because of the
applicant's delinquent credit obligations. To satisfy the FCRA
requirement, the creditor
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must also disclose that a credit report was obtained and used in the
denial of the application. Sample forms C-1 through C-5 of Appendix C of
the regulation provide for the two disclosures.
9(c) Incomplete applications.
Paragraph 9(c)(1)
1. Exception for preapprovals. The requirement to provide a notice
of incompleteness does not apply to preapprovals that constitute
applications under Sec. 202.2(f).
Paragraph 9(c)(2)
1. Reapplication. If information requested by a creditor is
submitted by an applicant after the expiration of the time period
designated by the creditor, the creditor may require the applicant to
make a new application.
Paragraph 9(c)(3)
1. Oral inquiries for additional information. If an applicant fails
to provide the information in response to an oral request, a creditor
must send a written notice to the applicant within the 30-day period
specified in Sec. 202.9(c)(1) and (2). If the applicant provides the
information, the creditor must take action on the application and notify
the applicant in accordance with Sec. 202.9(a).
9(g) Applications submitted through a third party.
1. Third parties. The notification of adverse action may be given by
one of the creditors to whom an application was submitted, or by a
noncreditor third party. If one notification is provided on behalf of
multiple creditors, the notice must contain the name and address of each
creditor. The notice must either disclose the applicant's right to a
statement of specific reasons within 30 days, or give the primary
reasons each creditor relied upon in taking the adverse action--clearly
indicating which reasons relate to which creditor.
2. Third party notice--enforcement agency. If a single adverse
action notice is being provided to an applicant on behalf of several
creditors and they are under the jurisdiction of different federal
enforcement agencies, the notice need not name each agency; disclosure
of any one of them will suffice.
3. Third-party notice--liability. When a notice is to be provided
through a third party, a creditor is not liable for an act or omission
of the third party that constitutes a violation of the regulation if the
creditor accurately and in a timely manner provided the third party with
the information necessary for the notification and maintains reasonable
procedures adapted to prevent such violations.
Section 202.10--Furnishing of Credit Information
1. Scope. The requirements of Sec. 202.10 for designating and
reporting credit information apply only to consumer credit transactions.
Moreover, they apply only to creditors that opt to furnish credit
information to credit bureaus or to other creditors; there is no
requirement that a creditor furnish credit information on its accounts.
2. Reporting on all accounts. The requirements of Sec. 202.10 apply
only to accounts held or used by spouses. However, a creditor has the
option to designate all joint accounts (or all accounts with an
authorized user) to reflect the participation of both parties, whether
or not the accounts are held by persons married to each other.
3. Designating accounts. In designating accounts and reporting
credit information, a creditor need not distinguish between accounts on
which the spouse is an authorized user and accounts on which the spouse
is a contractually liable party.
4. File and index systems. The regulation does not require the
creation or maintenance of separate files in the name of each
participant on a joint or user account, or require any other particular
system of recordkeeping or indexing. It requires only that a creditor be
able to report information in the name of each spouse on accounts
covered by Sec. 202.10. Thus, if a creditor receives a credit inquiry
about the wife, it should be able to locate her credit file without
asking the husband's name.
10(a) Designation of accounts.
1. New parties. When new parties who are spouses undertake a legal
obligation on an account, as in the case of a mortgage loan assumption,
the creditor must change the designation on the account to reflect the
new parties and must furnish subsequent credit information on the
account in the new names.
2. Request to change designation of account. A request to change the
manner in which information concerning an account is furnished does not
alter the legal liability of either spouse on the account and does not
require a creditor to change the name in which the account is
maintained.
Section 202.11--Relation to State Law
11(a) Inconsistent state laws.
1. Preemption determination--New York. The Board has determined that
the following provisions in the state law of New York are preempted by
the federal law, effective November 11, 1988:
i. Article 15, section 296a(1)(b)--Unlawful discriminatory practices
in relation to credit on the basis of race, creed, color, national
origin, age, sex, marital status, or disability. This provision is
preempted to the extent that it bars taking a prohibited basis into
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account when establishing eligibility for certain special-purpose credit
programs.
ii. Article 15, section 296a(1)(c)'Unlawful discriminatory practice
to make any record or inquiry based on race, creed, color, national
origin, age, sex, marital status, or disability. This provision is
preempted to the extent that it bars a creditor from requesting and
considering information regarding the particular characteristics (for
example, race, national origin, or sex) required for eligibility for
special-purpose credit programs.
2. Preemption determination--Ohio. The Board has determined that the
following provision in the state law of Ohio is preempted by the federal
law, effective July 23, 1990:
i. Section 4112.021(B)(1)--Unlawful discriminatory practices in
credit transactions. This provision is preempted to the extent that it
bars asking or favorably considering the age of an elderly applicant;
prohibits the consideration of age in a credit scoring system; permits
without limitation the consideration of age in real estate transactions;
and limits the consideration of age in special-purpose credit programs
to certain government-sponsored programs identified in the state law.
Section 202.12--Record Retention
12(a) Retention of prohibited information.
1. Receipt of prohibited information. Unless the creditor
specifically requested such information, a creditor does not violate
this section when it receives prohibited information from a consumer
reporting agency.
2. Use of retained information. Although a creditor may keep in its
files prohibited information as provided in Sec. 202.12(a), the
creditor may use the information in evaluating credit applications only
if permitted to do so by Sec. 202.6.
12(b) Preservation of records.
1. Copies. Copies of the original record include carbon copies,
photocopies, microfilm or microfiche copies, or copies produced by any
other accurate retrieval system, such as documents stored and reproduced
by computer. A creditor that uses a computerized or mechanized system
need not keep a paper copy of a document (for example, of an adverse
action notice) if it can regenerate all pertinent information in a
timely manner for examination or other purposes.
2. Computerized decisions. A creditor that enters information items
from a written application into a computerized or mechanized system and
makes the credit decision mechanically, based only on the items of
information entered into the system, may comply with Sec. 202.12(b) by
retaining the information actually entered. It is not required to store
the complete written application, nor is it required to enter the
remaining items of information into the system. If the transaction is
subject to Sec. 202.13, however, the creditor is required to enter and
retain the data on personal characteristics in order to comply with the
requirements of that section.
Paragraph 12(b)(3)
1. Withdrawn and brokered applications. In most cases, the 25-month
retention period for applications runs from the date a notification is
sent to the applicant granting or denying the credit requested. In
certain transactions, a creditor is not obligated to provide a notice of
the action taken. (See, for example, comment 9-2.) In such cases, the
25-month requirement runs from the date of application, as when:
i. An application is withdrawn by the applicant.
ii. An application is submitted to more than one creditor on behalf
of the applicant, and the application is approved by one of the other
creditors.
12(b)(6) Self-tests
1. The rule requires all written or recorded information about a
self-test to be retained for 25 months after a self-test has been
completed. For this purpose, a self-test is completed after the creditor
has obtained the results and made a determination about what corrective
action, if any, is appropriate. Creditors are required to retain
information about the scope of the self-test, the methodology used and
time period covered by the self-test, the report or results of the self-
test including any analysis or conclusions, and any corrective action
taken in response to the self-test.
12(b)(7) Preapplication marketing information.
1. Prescreened credit solicitations. The rule requires creditors to
retain copies of prescreened credit solicitations. For purposes of this
regulation, a prescreened solicitation is an ``offer of credit'' as
described in 15 U.S.C. 1681a(1) of the Fair Credit Reporting Act. A
creditor complies with this rule if it retains a copy of each
solicitation mailing that contains different terms, such as the amount
of credit offered, annual percentage rate, or annual fee.
2. List of criteria. A creditor must retain the list of criteria
used to select potential recipients. This includes the criteria used by
the creditor both to determine the potential recipients of the
particular solicitation and to determine who will actually be offered
credit.
3. Correspondence. A creditor may retain correspondence relating to
consumers' complaints about prescreened solicitations in any manner that
is reasonably accessible and is understandable to examiners. There is no
requirement to establish a separate database or set of files for such
correspondence, or to match consumer complaints with specific
solicitation programs.
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Section 202.13--Information for Monitoring Purposes
13(a) Information to be requested.
1. Natural person. Section 202.13 applies only to applications from
natural persons.
2. Principal residence. The requirements of Sec. 202.13 apply only
if an application relates to a dwelling that is or will be occupied by
the applicant as the principal residence. A credit application related
to a vacation home or a rental unit is not covered. In the case of a
two- to four-unit dwelling, the application is covered if the applicant
intends to occupy one of the units as a principal residence.
3. Temporary financing. An application for temporary financing to
construct a dwelling is not subject to Sec. 202.13. But an application
for both a temporary loan to finance construction of a dwelling and a
permanent mortgage loan to take effect upon the completion of
construction is subject to Sec. 202.13.
4. New principal residence. A person can have only one principal
residence at a time. However, if a person buys or builds a new dwelling
that will become that person's principal residence within a year or upon
completion of construction, the new dwelling is considered the principal
residence for purposes of Sec. 202.13.
5. Transactions not covered. The information-collection requirements
of this section apply to applications for credit primarily for the
purchase or refinancing of a dwelling that is or will become the
applicant's principal residence. Therefore, applications for credit
secured by the applicant's principal residence but made primarily for a
purpose other than the purchase or refinancing of the principal
residence (such as loans for home improvement and debt consolidation)
are not subject to the information-collection requirements. An
application for an open-end home equity line of credit is not subject to
this section unless it is readily apparent to the creditor when the
application is taken that the primary purpose of the line is for the
purchase or refinancing of a principal dwelling.
6. Refinancings. A refinancing occurs when an existing obligation is
satisfied and replaced by a new obligation undertaken by the same
borrower. A creditor that receives an application to refinance an
existing extension of credit made by that creditor for the purchase of
the applicant's dwelling may request the monitoring information again
but is not required to do so if it was obtained in the earlier
transaction.
7. Data collection under Regulation C. See comment 5(a)(2)-2.
13(b) Obtaining of information.
1. Forms for collecting data. A creditor may collect the information
specified in Sec. 202.13(a) either on an application form or on a
separate form referring to the application. The applicant must be
offered the option to select more than one racial designation.
2. Written applications. The regulation requires written
applications for the types of credit covered by Sec. 202.13. A creditor
can satisfy this requirement by recording on paper or by means of
computer the information that the applicant provides orally and that the
creditor normally considers in a credit decision.
3. Telephone, mail applications.
i. A creditor that accepts an application by telephone or mail must
request the monitoring information.
ii. A creditor that accepts an application by mail need not make a
special request for the monitoring information if the applicant has
failed to provide it on the application form returned to the creditor.
iii. If it is not evident on the face of an application that it was
received by mail, telephone, or via an electronic medium, the creditor
should indicate on the form or other application record how the
application was received.
4. Video and other electronic-application processes.
i. If a creditor takes an application through an electronic medium
that allows the creditor to see the applicant, the creditor must treat
the application as taken in person. The creditor must note the
monitoring information on the basis of visual observation or surname, if
the applicant chooses not to provide the information.
ii. If an applicant applies through an electronic medium without
video capability, the creditor treats the application as if it were
received by mail.
5. Applications through loan-shopping services. When a creditor
receives an application through an unaffiliated loan-shopping service,
it does not have to request the monitoring information for purposes of
the ECOA or Regulation B. Creditors subject to the Home Mortgage
Disclosure Act should be aware, however, that data collection may be
called for under Regulation C (12 CFR part 203), which generally
requires creditors to report, among other things, the sex and race of an
applicant on brokered applications or applications received through a
correspondent.
6. Inadvertent notation. If a creditor inadvertently obtains the
monitoring information in a dwelling-related transaction not covered by
Sec. 202.13, the creditor may process and retain the application
without violating the regulation.
13(c) Disclosure to applicants.
1. Procedures for providing disclosures. The disclosure to an
applicant regarding the monitoring information may be provided in
writing. Appendix B contains a sample disclosure. A creditor may devise
its own disclosure so long as it is substantially similar. The creditor
need not orally request the
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monitoring information if it is requested in writing.
13(d) Substitute monitoring program.
1. Substitute program. An enforcement agency may adopt, under its
established rulemaking or enforcement procedures, a program requiring
creditors under its jurisdiction to collect information in addition to
information required by this section.
Section 202.14--Rules on Providing Appraisal Reports
14(a) Providing appraisals.
1. Coverage. This section covers applications for credit to be
secured by a lien on a dwelling, as that term is defined in Sec.
202.14(c), whether the credit is for a business purpose (for example, a
loan to start a business) or a consumer purpose (for example, a loan to
finance a child's education).
2. Renewals. This section applies when an applicant requests the
renewal of an existing extension of credit and the creditor obtains a
new appraisal report. This section does not apply when a creditor uses
the appraisal report previously obtained to evaluate the renewal
request.
14(a)(2)(i) Notice.
1. Multiple applicants. When an application that is subject to this
section involves more than one applicant, the notice about the appraisal
report need only be given to one applicant, but it must be given to the
primary applicant where one is readily apparent.
14(a)(2)(ii) Delivery.
1. Reimbursement. Creditors may charge for photocopy and postage
costs incurred in providing a copy of the appraisal report, unless
prohibited by state or other law. If the consumer has already paid for
the report--for example, as part of an application fee--the creditor may
not require additional fees for the appraisal (other than photocopy and
postage costs).
14(c) Definitions.
1. Appraisal reports. Examples of appraisal reports are:
i. A report prepared by an appraiser (whether or not licensed or
certified), including written comments and other documents submitted to
the creditor in support of the appraiser's estimate or opinion of the
property's value.
ii. A document prepared by the creditor's staff that assigns value
to the property, if a third-party appraisal report has not been used.
iii. An internal review document reflecting that the creditor's
valuation is different from a valuation in a third party's appraisal
report (or different from valuations that are publicly available or
valuations such as manufacturers' invoices for mobile homes).
2. Other reports. The term ``appraisal report'' does not cover all
documents relating to the value of the applicant's property. Examples of
reports not covered are:
i. Internal documents, if a third-party appraisal report was used to
establish the value of the property.
ii. Governmental agency statements of appraised value.
iii. Valuations lists that are publicly available (such as published
sales prices or mortgage amounts, tax assessments, and retail price
ranges) and valuations such as manufacturers' invoices for mobile homes.
Section 202.15--Incentives for Self-Testing and Self-Correction
15(a) General rules.
15(a)(1) Voluntary self-testing and correction.
1. Activities required by any governmental authority are not
voluntary self-tests. A governmental authority includes both
administrative and judicial authorities for federal, state, and local
governments.
15(a)(2) Corrective action required.
1. To qualify for the privilege, appropriate corrective action is
required when the results of a self-test show that it is more likely
than not that there has been a violation of the ECOA or this regulation.
A self-test is also privileged when it identifies no violations.
2. In some cases, the issue of whether certain information is
privileged may arise before the self-test is complete or corrective
actions are fully under way. This would not necessarily prevent a
creditor from asserting the privilege. In situations where the self-test
is not complete, for the privilege to apply the lender must satisfy the
regulation's requirements within a reasonable period of time. To assert
the privilege where the self-test shows a likely violation, the rule
requires, at a minimum, that the creditor establish a plan for
corrective action and a method to demonstrate progress in implementing
the plan. Creditors must take appropriate corrective action on a timely
basis after the results of the self-test are known.
3. A creditor's determination about the type of corrective action
needed, or a finding that no corrective action is required, is not
conclusive in determining whether the requirements of this paragraph
have been satisfied. If a creditor's claim of privilege is challenged,
an assessment of the need for corrective action or the type of
corrective action that is appropriate must be based on a review of the
self-testing results, which may require an in camera inspection of the
privileged documents.
15(a)(3) Other privileges.
1. A creditor may assert the privilege established under this
section in addition to asserting any other privilege that may apply,
such as the attorney-client privilege or the work-product privilege.
Self-testing data may be privileged under this section whether or not
the creditor's assertion of another privilege is upheld.
15(b) Self-test defined.
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15(b)(1) Definition.
Paragraph 15(b)(1)(i)
1. To qualify for the privilege, a self-test must be sufficient to
constitute a determination of the extent or effectiveness of the
creditor's compliance with the Act and Regulation B. Accordingly, a
self-test is only privileged if it was designed and used for that
purpose. A self-test that is designed or used to determine compliance
with other laws or regulations or for other purposes is not privileged
under this rule. For example, a self-test designed to evaluate employee
efficiency or customers' satisfaction with the level of service provided
by the creditor is not privileged even if evidence of discrimination is
uncovered incidentally. If a self-test is designed for multiple
purposes, only the portion designed to determine compliance with the
ECOA is eligible for the privilege.
Paragraph 15(b)(1)(ii)
1. The principal attribute of self-testing is that it constitutes a
voluntary undertaking by the creditor to produce new data or factual
information that otherwise would not be available and could not be
derived from loan or application files or other records related to
credit transactions. Self-testing includes, but is not limited to, the
practice of using fictitious applicants for credit (testers), either
with or without the use of matched pairs. A creditor may elect to test a
defined segment of its business, for example, loan applications
processed by a specific branch or loan officer, or applications made for
a particular type of credit or loan program. A creditor also may use
other methods of generating information that is not available in loan
and application files, such as surveying mortgage loan applicants. To
the extent permitted by law, creditors might also develop new methods
that go beyond traditional pre-application testing, such as hiring
testers to submit fictitious loan applications for processing.
2. The privilege does not protect a creditor's analysis performed as
part of processing or underwriting a credit application. A creditor's
evaluation or analysis of its loan files, Home Mortgage Disclosure Act
data, or similar types of records (such as broker or loan officer
compensation records) does not produce new information about a
creditor's compliance and is not a self-test for purposes of this
section. Similarly, a statistical analysis of data derived from existing
loan files is not privileged.
15(b)(3) Types of information not privileged.
Paragraph 15(b)(3)(i)
1. The information listed in this paragraph is not privileged and
may be used to determine whether the prerequisites for the privilege
have been satisfied. Accordingly, a creditor might be asked to identify
the self-testing method, for example, whether preapplication testers
were used or data were compiled by surveying loan applicants.
Information about the scope of the self-test (such as the types of
credit transactions examined, or the geographic area covered by the
test) also is not privileged.
Paragraph 15(b)(3)(ii)
1. Property appraisal reports, minutes of loan committee meetings or
other documents reflecting the basis for a decision to approve or deny
an application, loan policies or procedures, underwriting standards, and
broker compensation records are examples of the types of records that
are not privileged. If a creditor arranges for testers to submit loan
applications for processing, the records are not related to actual
credit transactions for purposes of this paragraph and may be privileged
self-testing records.
15(c) Appropriate corrective action.
1. The rule only addresses the corrective actions required for a
creditor to take advantage of the privilege in this section. A creditor
may be required to take other actions or provide additional relief if a
formal finding of discrimination is made.
15(c)(1) General requirement.
1. Appropriate corrective action is required even though no
violation has been formally adjudicated or admitted by the creditor. In
determining whether it is more likely than not that a violation
occurred, a creditor must treat testers as if they are actual applicants
for credit. A creditor may not refuse to take appropriate corrective
action under this section because the self-test used fictitious loan
applicants. The fact that a tester's agreement with the creditor waives
the tester's legal right to assert a violation does not eliminate the
requirement for the creditor to take corrective action, although no
remedial relief for the tester is required under paragraph 15(c)(3).
15(c)(2) Determining the scope of appropriate corrective action.
1. Whether a creditor has taken or is taking corrective action that
is appropriate will be determined on a case-by-case basis. Generally,
the scope of the corrective action that is needed to preserve the
privilege is governed by the scope of the self-test. For example, a
creditor that self-tests mortgage loans and discovers evidence of
discrimination may focus its corrective actions on mortgage loans, and
is not required to expand its testing to other types of loans.
2. In identifying the policies or practices that are a likely cause
of the violation, a creditor might identify inadequate or improper
lending policies, failure to implement established policies, employee
conduct, or other causes. The extent and scope of a likely violation may
be assessed by determining
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which areas of operations are likely to be affected by those policies
and practices, for example, by determining the types of loans and stages
of the application process involved and the branches or offices where
the violations may have occurred.
3. Depending on the method and scope of the self-test and the
results of the test, appropriate corrective action may include one or
more of the following:
i. If the self-test identifies individuals whose applications were
inappropriately processed, offering to extend credit if the application
was improperly denied and compensating such persons for out-of-pocket
costs and other compensatory damages;
ii. Correcting institutional policies or procedures that may have
contributed to the likely violation, and adopting new policies as
appropriate;
iii. Identifying and then training and/or disciplining the employees
involved;
iv. Developing outreach programs, marketing strategies, or loan
products to serve more effectively segments of the lender's markets that
may have been affected by the likely discrimination; and
v. Improving audit and oversight systems to avoid a recurrence of
the likely violations.
15(c)(3) Types of relief.
Paragraph 15(c)(3)(ii)
1. The use of pre-application testers to identify policies and
practices that illegally discriminate does not require creditors to
review existing loan files for the purpose of identifying and
compensating applicants who might have been adversely affected.
2. If a self-test identifies a specific applicant who was
discriminated against on a prohibited basis, to qualify for the
privilege in this section the creditor must provide appropriate remedial
relief to that applicant; the creditor is not required to identify other
applicants who might also have been adversely affected.
Paragraph 15(c)(3)(iii)
1. A creditor is not required to provide remedial relief to an
applicant that would not be available by law. An applicant might also be
ineligible for certain types of relief due to changed circumstances. For
example, a creditor is not required to offer credit to a denied
applicant if the applicant no longer qualifies for the credit due to a
change in financial circumstances, although some other type of relief
might be appropriate.
15(d)(1) Scope of privilege.
1. The privilege applies with respect to any examination,
investigation or proceeding by federal, state, or local government
agencies relating to compliance with the Act or this regulation.
Accordingly, in a case brought under the ECOA, the privilege established
under this section preempts any inconsistent laws or court rules to the
extent they might require disclosure of privileged self-testing data.
The privilege does not apply in other cases (such as in litigation filed
solely under a state's fair lending statute). In such cases, if a court
orders a creditor to disclose self-test results, the disclosure is not a
voluntary disclosure or waiver of the privilege for purposes of
paragraph 15(d)(2); a creditor may protect the information by seeking a
protective order to limit availability and use of the self-testing data
and prevent dissemination beyond what is necessary in that case.
Paragraph 15(d)(1) precludes a party who has obtained privileged
information from using it in a case brought under the ECOA, provided the
creditor has not lost the privilege through voluntary disclosure under
paragraph 15(d)(2).
15(d)(2) Loss of privilege.
Paragraph 15(d)(2)(i)
1. A creditor's corrective action, by itself, is not considered a
voluntary disclosure of the self-test report or results. For example, a
creditor does not disclose the results of a self-test merely by offering
to extend credit to a denied applicant or by inviting the applicant to
reapply for credit. Voluntary disclosure could occur under this
paragraph, however, if the creditor disclosed the self-test results in
connection with a new offer of credit.
2. The disclosure of self-testing results to an independent
contractor acting as an auditor or consultant for the creditor on
compliance matters does not result in loss of the privilege.
Paragraph 15(d)(2)(ii)
1. The privilege is lost if the creditor discloses privileged
information, such as the results of the self-test. The privilege is not
lost if the creditor merely reveals or refers to the existence of the
self-test.
Paragraph 15(d)(2)(iii)
1. A creditor's claim of privilege may be challenged in a court or
administrative law proceeding with appropriate jurisdiction. In
resolving the issue, the presiding officer may require the creditor to
produce privileged information about the self-test.
Paragraph 15(d)(3) Limited use of privileged information
1. A creditor may be required to produce privileged documents for
the purpose of determining a penalty or remedy after a violation of the
ECOA or Regulation B has been formally adjudicated or admitted. A
creditor's compliance with such a requirement does not evidence the
creditor's intent to forfeit the privilege.
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Section 202.16--Requirements for Electronic Communication.
16(b) General Rule.
1. Relationship to the E-Sign Act. The E-Sign Act authorizes the use
of electronic disclosures. It does not affect any requirement imposed
under this part other than a provision that requires disclosures to be
in paper form, and it does not affect the content or timing of
disclosures. Electronic disclosures are subject to the regulation's
format, timing, and retainability rules and the clear and conspicuous
standard. For example, to satisfy the clear and conspicuous standard for
disclosures, electronic disclosures must use visual text. The clear and
conspicuous standard and retainability requirements apply to all
disclosures provided electronically--those expressly required by the Act
and regulation to be in writing, and those provided in writing where the
creditor has the option to give the disclosure orally or in writing.
2. Clear and conspicuous standard. A creditor must provide
electronic disclosures using a clear and conspicuous format. Also, in
accordance with the E-Sign Act:
i. The creditor must disclose the requirements for accessing and
retaining disclosures in that format;
ii. The applicant must demonstrate the ability to access the
information electronically and affirmatively consent to electronic
delivery; and
iii. The creditor must provide the disclosures in accordance with
the specified requirements.
3. Timing and effective delivery. i. When an applicant applies for
credit on-line. When a creditor permits an applicant to apply for credit
on-line, the applicant must be required to access the disclosures
required at application before submitting the application. A link to the
disclosures satisfies the timing rule if the applicant cannot bypass the
disclosures before submitting the application. Or the disclosures must
automatically appear on the screen, even if multiple screens are
required to view all of the information. The creditor is not required to
confirm that the applicant has read the disclosures.
ii. Appraisals and adverse action. Disclosures provided by e-mail
are timely based on when the disclosures are sent. Disclosures posted at
an Internet Web site, such as adverse action notices or copies of
appraisals, are timely when the creditor has both made the disclosures
available and sent a notice alerting the applicant that the disclosures
have been posted. For example, under Sec. 202.9, a creditor must
provide a notice of action taken within 30 days of receiving a completed
application. For an adverse action notice posted on the Internet, a
creditor must post the notice and notify the applicant of its
availability within 30 days of receiving the applicant's completed
application.
4. Retainability of disclosures. Creditors satisfy the requirement
that disclosures be in a form that the applicant may keep if electronic
disclosures are delivered in a format that is capable of being retained
(such as by printing or storing electronically). The format must also be
consistent with the information required to be provided under section
101(c)(1)(C)(i) of the E-Sign Act (15 U.S.C. 7001(c)(1)(C)(i)) about the
hardware and software requirements for accessing and retaining
electronic disclosures.
5. Disclosures provided on creditor's equipment. A creditor that
controls the equipment providing electronic disclosures to applicants
(for example, a computer terminal in a creditor's lobby or an automated
loan machine at a public kiosk) must ensure that the equipment satisfies
the regulation's requirements to provide timely disclosures in a clear
and conspicuous format and in a form that the applicant may keep. For
example, if disclosures are required at the time of an on-line
application, the disclosures must be sent to the applicant's e-mail
address or must be made available at another location such as the
creditor's Internet Web site, unless the creditor provides a printer
that automatically prints the disclosures.
16(d) Address or Location to Receive Electronic Communication.
Paragraph 16(d)(1)
1. Electronic address. An applicant's electronic address is an e-
mail address that is not limited to receiving communication transmitted
solely by the creditor.
Paragraph 16(d)(2)
1. Identifying account involved. A creditor may identify a specific
account in a variety of ways and is not required to identify an account
by reference to the account number. For example, where the applicant has
only one credit card account, and no confusion would result, the
creditor may refer to ``your credit card account.'' If the applicant has
two credit card accounts, the creditor may, for example, differentiate
accounts based on the card program or by using a truncated account
number.
2. 90-day rule. The actual disclosures provided to an applicant must
be available for at least 90 days, but the creditor has discretion to
determine whether they should be available at the same location for the
entire period.
16(e) Redelivery.
1. E-mail returned as undeliverable. If an e-mail to the applicant
(containing an alert notice or other disclosure) is returned as
undeliverable, the redelivery requirement is satisfied if, for example,
the creditor sends the disclosure to a different e-mail address
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or postal address that the creditor has on file for the applicant.
Sending the disclosures a second time to the same electronic address is
not sufficient if the creditor has a different address for the applicant
on file.
16(f) Electronic Signatures.
1. Relationship to the E-Sign Act. The E-Sign Act provides that
electronic signatures have the same validity as handwritten signatures.
Section 106 of the E-Sign Act (15 U.S.C. 7006) defines an electronic
signature. To comply with the E-Sign Act, an electronic signature must
be executed or adopted by an applicant with the intent to sign the
record. Accordingly, regardless of the technology used to meet this
requirement, the process must evidence the applicant's identity.
Section 202.17--Enforcement, Penalties, and Liabilities
17(c) Failure of compliance.
1. Inadvertent errors. Inadvertent errors include, but are not
limited to, clerical mistake, calculation error, computer malfunction,
and printing error. An error of legal judgment is not an inadvertent
error under the regulation.
2. Correction of error. For inadvertent errors that occur under
Sec. Sec. 202.12 and 202.13, this section requires that they be
corrected prospectively.
Appendix B--Model Application Forms
1. Freddie Mac/Fannie Mae form--residential loan application. The
uniform residential loan application form (Freddie Mac 65/Fannie Mae
1003), including supplemental form (Freddie Mac 65A/Fannie Mae 1003A),
prepared by the Federal Home Loan Mortgage Corporation and the Federal
National Mortgage Association and dated October 1992 may be used by
creditors without violating this regulation. Creditors that are governed
by the monitoring requirements of this regulation (which limits
collection to applications primarily for the purchase or refinancing of
the applicant's principal residence) should delete, strike, or modify
the data-collection section on the form when using it for transactions
not covered by Sec. 202.13(a) to ensure that they do not collect the
information. Creditors that are subject to more extensive collection
requirements by a substitute monitoring program under Sec. 202.13(d) or
by the Home Mortgage Disclosure Act (HMDA) may use the form as issued,
in compliance with the substitute program or HMDA.
2. FHLMC/FNMA form--home improvement loan application. The home-
improvement and energy loan application form (FHLMC 703/FNMA 1012),
prepared by the Federal Home Loan Mortgage Corporation and the Federal
National Mortgage Association and dated October 1986, complies with the
requirements of the regulation for some creditors but not others because
of the form's section ``Information for Government Monitoring
Purposes.'' Creditors that are governed by Sec. 202.13(a) of the
regulation (which limits collection to applications primarily for the
purchase or refinancing of the applicant's principal residence) should
delete, strike, or modify the data-collection section on the form when
using it for transactions not covered by Sec. 202.13(a) to ensure that
they do not collect the information. Creditors that are subject to more
extensive collection requirements by a substitute monitoring program
under Sec. 202.13(d) may use the form as issued, in compliance with
that substitute program.
Appendix C--Sample Notification Forms
1. Form C-9. Creditors may design their own form, add to, or modify
the model form to reflect their individual policies and procedures. For
example, a creditor may want to add:
i. A telephone number that applicants may call to leave their name
and the address to which an appraisal report should be sent.
ii. A notice of the cost the applicant will be required to pay the
creditor for the appraisal or a copy of the report.