[Code of Federal Regulations]

[Title 14, Volume 4]

[Revised as of January 1, 2006]

From the U.S. Government Printing Office via GPO Access

[CITE: 14CFR250.11]



[Page 204-205]

 

                     TITLE 14--AERONAUTICS AND SPACE

 

   CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION 

                         (AVIATION PROCEEDINGS)

 

PART 250_OVERSALES--Table of Contents

 

Sec. 250.11  Public disclosure of deliberate overbooking and boarding 

procedures.



    (a) Every carrier shall cause to be displayed continuously in a 

conspicuous public place at each desk, station, and position in the 

United States which is in the charge of a person employed exclusively by 

it, or by it jointly with another person, or by any agent employed by 

such air carrier or foreign air carrier to sell tickets to passengers, a 

sign located so as to be clearly visible and clearly readable to the 

traveling public, which shall have printed thereon the following 

statement in boldface type at least one-fourth of an inch high:



                     Notice--Overbooking of Flights



    Airline flights may be overbooked, and there is a slight chance that 

a seat will not be available on a flight for which a person has a 

confirmed reservation. If the flight is overbooked, no one will be 

denied a seat until airline personnel first ask for volunteers willing 

to give up their reservation in exchange for a payment of the airline's 

choosing. If there are not enough volunteers the airline will deny 

boarding to other persons in accordance with its particular boarding 

priority. With few exceptions persons denied boarding involuntarily are 

entitled to compensation. The complete rules for the payment of 

compensation and each airline's boarding priorities are available at all 

airport ticket counters and boarding locations. Some airlines do not 

apply these consumer protections to travel from some foreign countries, 

although other consumer protections may be available. Check with your 

airline or your travel agent.



    (b) Every carrier shall include with each ticket sold in the United 

States the notices set forth in paragraph (a) of this section, printed 

in at least 12-point type. The notice may be printed on a separate piece 

of paper, on the ticket stock, or on the ticket envelope. The last two 

sentences of the notice shall be printed in a type face contrasting with 

that of the rest of the notice.

    (c) It shall be the responsibility of each carrier to ensure that 

travel agents authorized to sell air transportation for that carrier 

comply with the notice provisions of paragraphs (a) and (b) of this 

section.

    (d) [Reserved]

    (e) Any air carrier or foreign air carrier engaged in foreign air 

transportation that complies fully with this part for inbound traffic to 

the United



[[Page 205]]



States need not use the last two sentences of the notices required by 

paragraph (a) of this subsection.



(Approved by the Office of Management and Budget under control number 

3024-0018)



[ER-1306, 47 FR 52985, Nov. 24, 1982, as amended by ER-1392, 49 FR 

40401, Oct. 16, 1984]