[Code of Federal Regulations]
[Title 38, Volume 1]
[Revised as of January 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 38CFR4.23]

[Page 375]
 
            TITLE 38--PENSIONS, BONUSES, AND VETERANS' RELIEF
 
                CHAPTER I--DEPARTMENT OF VETERANS AFFAIRS
 
PART 4_SCHEDULE FOR RATING DISABILITIES--Table of Contents
 
                   Subpart A_General Policy in Rating
 
Sec. 4.23  Attitude of rating officers.

    It is to be remembered that the majority of applicants are disabled 
persons who are seeking benefits of law to which they believe themselves 
entitled. In the exercise of his or her functions, rating officers must 
not allow their personal feelings to intrude; an antagonistic, critical, 
or even abusive attitude on the part of a claimant should not in any 
instance influence the officers in the handling of the case. Fairness 
and courtesy must at all times be shown to applicants by all employees 
whose duties bring them in contact, directly or indirectly, with the 
Department's claimants.

[41 FR 11292, Mar. 18, 1976]