[Code of Federal Regulations]
[Title 45, Volume 4]
[Revised as of October 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR1211.1-16]

[Page 42-43]
 
                        TITLE 45--PUBLIC WELFARE
 
       CHAPTER XII--CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
 
PART 1211_VOLUNTEER GRIEVANCE PROCEDURES--Table of Contents
 
Sec.  1211.1-16  Grievance procedure for National VISTA Grant Volunteers.

    The grievance procedure for National VISTA Grant Volunteers shall be 
the same as that provided in this part with the following substitutions 
of officials:
    (a) Informal grievance procedure:
    (1) The initiation of an informal grievance for a National Grant 
VISTA, see Sec.  1211.1-10, shall normally be to the sponsor of the 
local component. If the grievance involves a matter solely within the 
control of the ACTION State Office, the volunteer may present the 
grievance to the State Director or designee in lieu of the local 
component sponsor.
    (2) If the volunteer is not satisfied with the response of the 
appropriate official (sponsor of local component, or State Director or 
designee), the volunteer may submit the grievance to the chief executive 
of the national grantee.
    (b) Formal grievance procedure:
    The Chief, VISTA Program Development Branch or designee shall 
replace the Regional Director as the official in Sec.  1211.1-11.

[[Page 43]]

            Appendix A to Part 1211--Standards for Examiners

    An examiner must meet the requirements specified in either paragraph 
(1), (2), (3), or (4) of this appendix:
    (1) Current or former federal employees now or formerly in grade GS-
12 or equivalent, or above who have:
    (a) At least four (4) years of progressively responsible experience 
in administrative, managerial, professional, investigative, or technical 
work which has demonstrated the possession of:
    (i) The personal attributes essential to the effective performance 
of the duties of an Examiner, including integrity, discretion, 
reliability, objectivity, impartiality, resourcefulness, and emotional 
stability.
    (ii) A high degree of ability to:
    Identify and select appropriate sources of information; collect, 
organize, analyze, and evaluate information; and arrive at sound 
conclusions on the basis of that information;
    Analyze situations; make an objective and logical determinationn of 
the pertinent facts; evaluate the facts; and develop practicable 
recommendations or decisions on the basis of facts;
    Recognize the causes of complex problems and apply mature judgment 
in assessing the practical implications of alternative solutions to 
those problems;
    Interpret and apply regulations and other complex written material;
    Communicate effectively, orally and in writing, including the 
ability to prepare clear and concise written reports; and
    Deal effectively with individuals and groups, including the ability 
to gain the cooperation and confidence of others.
    (iii) A good working knowledge of:
    The relationship between volunteer administration and overall 
management concerns; and
    The principles, systems, methods, and administrative machinery for 
accomplishing the work of an organization.
    (2) Designation as an arbitrator on a panel of arbitrators 
maintained by either the Federal Mediation and Conciliation Service or 
the American Arbitration Association.
    (3) Current or former employment as, or current eligibility on the 
Office of Personnel Management register for Examiners
GS-935-0.
    (4) Membership in good standing in the National Academy of 
Arbitrators.

 PART 1212_VOLUNTEER AGENCIES PROCEDURES FOR NATIONAL GRANT VOLUNTEERS 
                               [RESERVED]