[Code of Federal Regulations]
[Title 45, Volume 4]
[Revised as of October 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR1211.1-3]

[Page 37-38]
 
                        TITLE 45--PUBLIC WELFARE
 
       CHAPTER XII--CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
 
PART 1211_VOLUNTEER GRIEVANCE PROCEDURES--Table of Contents
 
Sec.  1211.1-3  Definitions.

    (a) Volunteer means a person enrolled and currently serving as a 
full-time volunteer under part A of title I of the Domestic Volunteer 
Service Act of 1973. For the purpose of this part, a volunteer whose 
service has terminated

[[Page 38]]

shall be deemed to be a volunteer for a period of 90 days thereafter.
    (b) Grievance means a matter arising out of, and directly affecting, 
the volunteer's work situation, or a violation of those regulations 
governing the terms and conditions of service resulting in the denial or 
infringement of a right or benefit to the grieving volunteer. Terms and 
conditions of service refer to those rights and privileges accorded the 
volunteer either through statute, Agency regulation, or Agency policy.
    (1) The relief requested must be directed toward the correction of 
the matter involving the affected individual volunteer or the affected 
group of volunteers and may request the revision of existing policies 
and procedures to ensure against similar occurrences in the future. 
Requests for relief by more than one volunteer arising from a common 
cause within one region may be treated as a single grievance. The 
following are examples of grievable matters:
    (i) A volunteer is assigned to an area of harsh climate where 
special clothing is necessary and not already possessed by the 
volunteer. A request for a special allowance for such clothing is 
arbitrarily refused.
    (ii) A volunteer submits a request for reimbursement for 
transportation costs incurred while on authorized emergency leave which 
is denied.
    (iii) The project sponsor fails to provide adequate support to the 
volunteer necessary for that volunteer to perform the assigned work, 
such as the sponsor's failure to provide materials to the volunteer 
which is necessary for the performance of the volunteer's work.
    (c) State Program Officer means that ACTION official who is directly 
responsible at the first level for the project in which the volunteer is 
serving.
    (d) Sponsor means a public or private nonprofit agency to which 
ACTION has assigned volunteers.
    (e) Grievance Examiner or Examiner means a person having the 
qualifications described in Appendix A who is appointed to conduct an 
inquiry or hearing with respect to a grievance.
    (f) National VISTA Grants Program means a program operated under 
part A, title I of the Domestic Volunteer Service Act in which ACTION 
awards a grant to a national grantee to operate a VISTA Volunteer 
program on a national or multi-regional basis.
    (g) Local component means a local office or project affiliate of a 
national grantee which has VISTA Volunteers assigned to it under the 
National VISTA Grants Program.
    (h) The Act means the Domestic Volunteer Service Act of 1973, Pub. 
L. 93-113, (42 U.S.C. 4951 et seq.), as amended.