[Code of Federal Regulations]
[Title 45, Volume 4]
[Revised as of October 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR1321.11]

[Page 209]
 
                        TITLE 45--PUBLIC WELFARE
 
CHAPTER XIII--OFFICE OF HUMAN DEVELOPMENT SERVICES, DEPARTMENT OF HEALTH 
                           AND HUMAN SERVICES
 
PART 1321_GRANTS TO STATE AND COMMUNITY PROGRAMS ON AGING--Table of Contents
 
                 Subpart B_State Agency Responsibilities
 
Sec.  1321.11  State agency policies.

    (a) The State agency on aging shall develop policies governing all 
aspects of programs operated under this part, including the ombudsman 
program whether operated directly by the State agency or under contract. 
These policies shall be developed in consultation with other appropriate 
parties in the State. The State agency is responsible for enforcement of 
these policies.
    (b) The policies developed by the State agency shall address the 
manner in which the State agency will monitor the performance of all 
programs and activities initiated under this part for quality and 
effectiveness. In monitoring the ombudsman program, access to files, 
minus the identity of any complainant or resident of a long-term care 
facility, shall be available only to the director of the State agency on 
aging and one other senior manager of the State agency designated by the 
State director for this purpose. In the conduct of the monitoring of the 
ombudsman program, the confidentiality protections concerning any 
complainant or resident of a long term care facility as prescribed in 
section 307(a)(12) of the Act shall be strictly adhered to.