[Code of Federal Regulations]
[Title 45, Volume 1]
[Revised as of October 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 45CFR73.735-301]

[Page 182-183]
 
                        TITLE 45--PUBLIC WELFARE
 
                           AND HUMAN SERVICES
 
PART 73_STANDARDS OF CONDUCT--Table of Contents
 
                      Subpart C_Conduct on the Job
 
Sec. 73.735-301  Courtesy and consideration for others.


    (a) An employee's conduct on the job is, in all respects, of concern 
to the Federal government. Courtesy, consideration, and promptness in 
dealing with the public must be shown in carrying out official 
responsibilities, and

[[Page 183]]

actions which deny the dignity of individuals or conduct which is 
disrespectful to others must be avoided. Employees must recognize that 
inattention to matters of common courtesy can adversely affect the 
quality of service the Department is responsible for providing. Where 
appropriate, courtesy to the public should be included in the standards 
for employee performance.
    (b) Of equal importance is the requirement that courtesy be shown in 
day-by-day interaction with co-workers. Employees shall be polite to and 
considerate of other employees, and shall respect their needs and 
concerns in the work environment.