[Code of Federal Regulations]
[Title 48, Volume 6]
[Revised as of October 1, 2007]
From the U.S. Government Printing Office via GPO Access
[CITE: 48CFR1852.215-84]

[Page 277-278]
 
            TITLE 48--FEDERAL ACQUISITION REGULATIONS SYSTEM
 
        CHAPTER 18--NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
 
Sec. 1852.215-84  Ombudsman.

    As prescribed in 1815.7003, insert the following clause:

                          Ombudsman (OCT 2003)

    (a) An ombudsman has been appointed to hear and facilitate the 
resolution of concerns from offerors, potential offerors, and 
contractors during the preaward and postaward phases of this 
acquisition. When requested, the ombudsman will maintain strict 
confidentiality as to the source of the concern. The existence of the 
ombudsman is not to diminish the authority of the contracting officer, 
the Source Evaluation Board, or the selection official. Further, the 
ombudsman does not participate in the evaluation of proposals, the 
source selection process, or the adjudication of formal contract 
disputes. Therefore, before consulting with an ombudsman, interested 
parties must first address their concerns, issues, disagreements, and/or 
recommendations to the contracting officer for resolution.
    (b) If resolution cannot be made by the contracting officer, 
interested parties may contact the installation ombudsman, ------------ 
[Insert name, address, telephone number, facsimile number, and e-mail 
address]. Concerns, issues, disagreements, and recommendations which 
cannot be resolved at the installation may be referred to the NASA 
ombudsman, the Director of the Contract Management Division, at202-358-
0445, facsimile 202-358-3083, e-mail james.a.balinskas@nasa.gov. Please 
do not contact the ombudsman to request copies of the solicitation, 
verify offer due date, or

[[Page 278]]

clarify technical requirements. Such inquiries shall be directed to the 
Contracting Officer or as specified elsewhere in this document.

                             (End of clause)

    Alternate I (JUN 2000). As prescribed in 1815.7003, insert the 
following paragraph (c):

    (c) If this is a task or delivery order contract, the ombudsman 
shall review complaints from contractors and ensure they are afforded a 
fair opportunity to be considered, consistent with the procedures of the 
contract.

[62 FR 3484, Jan. 23, 1997, as amended at 65 FR 38777, June 22, 2000; 68 
FR 62023, Oct. 31, 2003]