[Code of Federal Regulations] [Title 49, Volume 5] [Revised as of October 1, 2007] From the U.S. Government Printing Office via GPO Access [CITE: 49CFR375.101] [Page 92-93] TITLE 49--TRANSPORTATION DEPARTMENT OF TRANSPORTATION PART 375_TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS--Table of Contents Subpart A_General Requirements Sec. 375.101 Who must follow the regulations in this part? Subpart A_General Requirements Sec. 375.101 Who must follow these regulations in this part? 375.103 What are the definitions of terms used in this part? 375.105 What are the information collection requirements of this part? Subpart B_Before Offering Services to My Customers Liability Considerations 375.201 What is my normal liability for loss and damage when I accept goods from an individual shipper? 375.203 What actions of an individual shipper may limit or reduce my normal liability? General Responsibilities 375.205 May I have agents? 375.207 What items must be in my advertisements? 375.209 How must I handle complaints and inquiries? 375.211 Must I have an arbitration program? 375.213 What information must I provide to a prospective individual shipper? Collecting Transportation Charges 375.215 How must I collect charges? 375.217 May I collect charges upon delivery? 375.219 May I extend credit to shippers? 375.221 May I use a charge or credit card plan for payments? Subpart C_Service Options Provided 375.301 What service options may I provide? 375.303 If I sell liability insurance coverage, what must I do? Subpart D_Estimating Charges 375.401 Must I estimate charges? 375.403 How must I provide a binding estimate? 375.405 How must I provide a non-binding estimate? 375.407 Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate? 375.409 May household goods brokers provide estimates? [[Page 93]] Subpart E_Pick Up of Shipments of Household Goods Before Loading 375.501 Must I write up an order for service? 375.503 Must I write up an inventory? 375.505 Must I write up a bill of lading? Weighing the Shipment 375.507 Must I determine the weight of a shipment? 375.509 How must I determine the weight of a shipment? 375.511 May I use an alternative method for shipments weighing 3,000 pounds or less? 375.513 Must I give the individual shipper an opportunity to observe the weighing? 375.515 May an individual shipper waive his/her right to observe each weighing? 375.517 May an individual shipper demand re-weighing? 375.519 Must I obtain weight tickets? 375.521 What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery? Subpart F_Transportation of Shipments 375.601 Must I transport the shipment in a timely manner? 375.603 When must I tender a shipment for delivery? 375.605 How must I notify an individual shipper of any service delays? 375.607 What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date? 375.609 What must I do for shippers who store household goods in transit? Subpart G_Delivery of Shipments 375.701 May I provide for a release of liability on my delivery receipt? 375.703 What is the maximum collect-on-delivery amount I may demand at the time of delivery? 375.705 If a shipment is transported on more than one vehicle, what charges may I collect at delivery? 375.707 If a shipment is partially lost or destroyed, what charges may I collect at delivery? 375.709 If a shipment is totally lost or destroyed, what charges may I collect at delivery? Subpart H_Collection of Charges 375.801 What types of charges apply to subpart H? 375.803 How must I present my freight or expense bill? 375.805 If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance? 375.807 What actions may I take to collect the charges upon my freight bill? Subpart I_Penalties 375.901 What penalties do we impose for violations of this part? Appendix A to Part 375--Your Rights and Responsibilities When You Move Authority: 5 U.S.C. 553; 49 U.S.C. 13102, 13301, 13704, 13707, 14104, 14706, 14708; and 49 CFR 1.73. Source: 68 FR 35091, June 11, 2003 unless otherwise noted. You, a household goods motor carrier engaged in the interstate transportation of household goods, must follow the regulations in this part when offering your services to individual shippers. You are subject to this part only when you transport household goods for individual shippers by motor vehicle in interstate commerce. Interstate commerce is defined in Sec. 390.5 of this subchapter. [72 FR 36771, July 5, 2007]