[Code of Federal Regulations]
[Title 47, Volume 1]
[Revised as of October 1, 2008]
From the U.S. Government Printing Office via GPO Access
[CITE: 47CFR9.5]

[Page 702-703]
 
                       TITLE 47--TELECOMMUNICATION
 
              CHAPTER I--FEDERAL COMMUNICATIONS COMMISSION
 
PART 9_INTERCONNECTED VOICE OVER INTERNET PROTOCOL SERVICES--
Table of Contents
 
Sec. 9.5  E911 Service.

    (a) Scope of Section. The following requirements are only applicable 
to providers of interconnected VoIP services. Further, the following 
requirements apply only to 911 calls placed by users whose Registered 
Location is in a geographic area served by a Wireline E911 Network 
(which, as defined in Sec. 9.3, includes a selective router).
    (b) E911 Service. As of November 28, 2005:
    (1) Interconnected VoIP service providers must, as a condition of 
providing service to a consumer, provide that consumer with E911 service 
as described in this section;
    (2) Interconnected VoIP service providers must transmit all 911 
calls, as well as ANI and the caller's Registered Location for each 
call, to the PSAP, designated statewide default answering point, or 
appropriate local emergency authority that serves the caller's 
Registered Location and that has been designated for telecommunications 
carriers pursuant to Sec. 64.3001 of this chapter, provided that ``all 
911 calls'' is defined as ``any voice communication initiated by an 
interconnected VoIP user dialing 911;''
    (3) All 911 calls must be routed through the use of ANI and, if 
necessary, pseudo-ANI, via the dedicated Wireline E911 Network; and
    (4) The Registered Location must be available to the appropriate 
PSAP, designated statewide default answering point, or appropriate local 
emergency authority from or through the appropriate automatic location 
information (ALI) database.
    (c) Service Level Obligation. Notwithstanding the provisions in 
paragraph (b) of this section, if a PSAP, designated statewide default 
answering point, or appropriate local emergency authority is not capable 
of receiving

[[Page 703]]

and processing either ANI or location information, an interconnected 
VoIP service provider need not provide such ANI or location information; 
however, nothing in this paragraph affects the obligation under 
paragraph (b) of this section of an interconnected VoIP service provider 
to transmit via the Wireline E911 Network all 911 calls to the PSAP, 
designated statewide default answering point, or appropriate local 
emergency authority that serves the caller's Registered Location and 
that has been designated for telecommunications carriers pursuant to 
Sec. 64.3001 of this chapter.
    (d) Registered Location Requirement. As of November 28, 2005, 
interconnected VoIP service providers must:
    (1) Obtain from each customer, prior to the initiation of service, 
the physical location at which the service will first be utilized; and
    (2) Provide their end users one or more methods of updating their 
Registered Location, including at least one option that requires use 
only of the CPE necessary to access the interconnected VoIP service. Any 
method utilized must allow an end user to update the Registered Location 
at will and in a timely manner.
    (e) Customer Notification. Each interconnected VoIP service provider 
shall:
    (1) Specifically advise every subscriber, both new and existing, 
prominently and in plain language, of the circumstances under which E911 
service may not be available through the interconnected VoIP service or 
may be in some way limited by comparison to traditional E911 service. 
Such circumstances include, but are not limited to, relocation of the 
end user's IP-compatible CPE, use by the end user of a non-native 
telephone number, broadband connection failure, loss of electrical 
power, and delays that may occur in making a Registered Location 
available in or through the ALI database;
    (2) Obtain and keep a record of affirmative acknowledgement by every 
subscriber, both new and existing, of having received and understood the 
advisory described in paragraph (e)(1) of this section; and
    (3) Distribute to its existing subscribers warning stickers or other 
appropriate labels warning subscribers if E911 service may be limited or 
not available and instructing the subscriber to place them on or near 
the equipment used in conjunction with the interconnected VoIP service. 
Each interconnected VoIP provider shall distribute such warning stickers 
or other appropriate labels to each new subscriber prior to the 
initiation of that subscriber's service.
    (f) Compliance Letter. All interconnected VoIP providers must submit 
a letter to the Commission detailing their compliance with this section 
no later than November 28, 2005.